Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lizandro Alvarez

Smyrna,GA

Summary

Recognized for exceptional leadership abilities, excels in mentoring, initiative, motivation, effective communication, and advanced organizational skills. Drives team performance and success while ensuring operational efficiency daily. Committed to personal and professional growth, continuously seeks innovative approaches to optimize processes and exceed performance objectives. Views workplace challenges as valuable opportunities for learning and development, fueling drive for success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

FedEx Freight
01.2025 - Current
  • Led and developed a high-performing team to ensure timely, damage-free freight movement while maintaining compliance with company policies and standards.
  • Recruited, staffed, and trained new employees, fostering a culture of continuous improvement and professional development.
  • Strategically planned and allocated daily manpower to meet operational demands and exceed customer expectations.
  • Monitored dock operations to enforce proper loading techniques and adherence to safety protocols.
  • Conducted regular safety meetings and delivered one-on-one coaching to freight handlers on key topics such as LTCs and Trailer Load Quality.
  • Performed critical administrative functions including billing overages, identifying shortages, and tracing freight.
  • Boosted team morale and recognized top performers by launching an Employee of the Month program across all shifts.with freight handlers covering topics like LTCs and Trailer Load Quality.
  • Performed administrative tasks such as billing overages, identifying shortages, and tracing freight.
  • Recognized high performing employees by implementing an employee of the month program across all shifts and boosting morale

Operations Supervisor

FedEx Freight
08.2021 - 01.2025
  • I manage the main dock stand and lead the Outbound operation for my shift, which involves in assigning optimal doors to drivers returning home with freight from the city. I also distribute work assignments to dock employees, identifying their strengths and weaknesses to optimize their performance. Additionally, I assist zone supervisors in ensuring that freight is moved within a timely manner to meet compliance deadlines.
  • Utilized the Dock Planning Tool and projected bill counts to effectively manage work hours and overtime, thereby contributing to cost savings.
  • Ensured all corrective actions were entered promptly and accepted in Workday within a reasonable time frame and conducted coaching sessions with employees fostering a collaborative and result-driven environment.
  • Contributed to the development and execution of my shift's employee of the month program, recognizing and rewarding employees who consistently excel in their daily tasks and consistently exceed expectations.
  • Performed camera checks to assist customers and other service centers in locating lost or misloaded freight.
  • Ensured compliance with all applicable safety regulations and company policies.
  • Completed Pre-Shift Communications Sheets to facilitate the dissemination of company information and PSP data.
  • Ensured that all freight handler education was completed promptly and on time to ensure compliance.
  • Ensured that all OS&D freight was handled appropriately, addressing potential hazards such as chemical spills, overages, and shortages.
  • Generated lists, graphs, and spreadsheets to facilitate and organize information
  • Evaluated employees' performance metrics, including dimensions, reweighs, and bills per hour.
  • Assisted in the training and development of dock employees and other supervisors.
  • Adhered to company policy regarding time-keeping and attendance.
  • Set trailers up in accordance to the NLI playbook and direct head load opportunities
  • Commencing my development in the city dispatch department.

Collections Specialist

Sequium Asset Solutions
07.2020 - 08.2021
  • Effectively communicated with customers to provide explanations regarding account statuses and resolve disputes.
  • Conducted thorough research and diligently updated customer payment information to maintain its accuracy.
  • Utilized skip tracing tools to locate and contact delinquent customers

Store Manager

Alvarez Market
05.2019 - 07.2020
    • Oversaw the daily operations of a family-owned grocery store, effectively managing responsibilities in sales, customer service, and team leadership to ensure a welcoming and efficient shopping experience.
    • Oversaw inventory management, ordering, and merchandising to optimize product availability and appeal.
    • Trained and supervised staff, fostering a collaborative and customer-focused atmosphere
    • Built strong customer relationships, emphasizing personalized service and loyalty to uphold the store's community-focused values

Cashier/ Shift Lead

Zaxby's
08.2018 - 04.2019
    • Provided fast, friendly, and accurate service to guests at the counter and drive-thru
    • Took orders, processed payments, and ensured all transactions were handled with efficiency and professionalism
    • Prepared drinks and packaged food orders to meet Zaxby's quality standards, consistently delivering orders promptly
    • Actively communicated with team members to coordinate orders and keep operations running smoothly during peak hours.
    • In the absence of management, I assumed the responsibility of overseeing the shift.

Engineering Design Intern

Cormetech
09.2017 - 05.2018
    • Supported engineering team in the design and development of environmental and emissions control systems
    • Assisted in creating technical drawings, models, and design documentation, using CAD software to ensure accuracy and compliance with project specifications.

Education

Some College (No Degree) - Game Design

East Tennessee State University
Johnson City, TN

High School Diploma -

Cleveland High School
Cleveland, TN
05.2018

Skills

  • Team leadership
  • Expertise in ACCOPS programs
  • Skilled in Microsoft Office tools
  • Kronos time management expertise
  • Experience with Workday
  • Effective multitasking
  • Strategic decision making
  • Innovative thinking
  • Experienced in software utilization
  • Ability to adjust to new challenges
  • Adaptable learner
  • Effective time management
  • Collaborative teamwork
  • Client support
  • Payroll administration
  • Retail operations management
  • Proficient in Adobe Illustrator
  • Proficient in AutoCAD
  • Proficient in Autodesk Inventor
  • Proficient in Unreal Engine
  • Problem-solving
  • Policies and procedures implementation
  • Staff training
  • Staff management
  • Staff development
  • Fluent in English and Spanish
  • Employee relations and conflict resolution

Certification

Forklift Certified


Languages

English
Spanish

Timeline

Operations Manager

FedEx Freight
01.2025 - Current

Operations Supervisor

FedEx Freight
08.2021 - 01.2025

Collections Specialist

Sequium Asset Solutions
07.2020 - 08.2021

Store Manager

Alvarez Market
05.2019 - 07.2020

Cashier/ Shift Lead

Zaxby's
08.2018 - 04.2019

Engineering Design Intern

Cormetech
09.2017 - 05.2018

Some College (No Degree) - Game Design

East Tennessee State University

High School Diploma -

Cleveland High School

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