LIZARDO RAMIREZ
Resumen profesional
Operations and banking professional with experience in financial services, commercial banking operations, risk analysis, customer account management, and team leadership. Experienced managing operational workflows, reviewing financial documentation, supporting credit approval processes, preventing fraud risks, and supervising teams in fast-paced environments. Currently working as Team Leader in RMA Operations at PCS Wireless, supporting operational workflows, customer case management, reporting, and cross-functional coordination using NetSuite, Jira, Microsoft 365, and Excel. Strong background in banking, operations management, quality assurance, and process improvement with the ability to adapt quickly to new systems, operational environments, and business processes.
Datos destacados
16
16
years of professional experience
Experiencia
Team Leader – RMA Operations
PCS Wireless
Miami Lakes, Florida
2024.06 - 2026.05
- Lead RMA operational workflows in a fast-paced technology environment.
- Supervise customer claims, return authorizations, and operational case management.
- Coordinate with vendors, customers, and internal teams to resolve operational issues.
- Use NetSuite, Jira, Excel, and Microsoft Teams for reporting and workflow management.
- Support productivity, process improvements, and operational efficiency..
Commercial Manager
Popular Savings Bank (BPA)
Bauta, Artemisa
2016.10 - 2022.09
- Supervised a team of 8 employees within the commercial banking department.
- Managed personal and business banking operations and customer relationships.
- Supported credit approval processes through customer analysis and risk assessment.
- Reviewed financial documentation and monitored fraud prevention procedures.
- Prepared operational reports and resolved complex customer situations.
Professor / Software Quality Specialist / Administrative Deputy Dean
University of Computer Sciences (UCI)
Havana
2010.09 - 2016.09
- Participated in software quality assurance and process improvement initiatives.
- Coordinated academic and operational responsibilities, including team supervision.
- Served as Principal Professor and later as Administrative Deputy Dean.
- Supported reporting, documentation review, and project coordination activities.
Formación
Bachelor’s Degree - Computer Science Engineering
University of Computer Sciences (UCI)
HavanaEnfatiza tus habilidades clave
- Operations Management
- Risk Analysis
- Commercial Banking
- Customer Account Management
- Team Leadership
- Process Improvement
- Fraud Prevention
- Financial Operations
Idiomas
Spanish
English
Personalizado
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Teams
- NetSuite
- Jira
- PostgreSQL
- SQL Power Architect
- Visual Paradigm
Cronología
Team Leader – RMA Operations
PCS Wireless
2024.06 - 2026.05
Commercial Manager
Popular Savings Bank (BPA)
2016.10 - 2022.09
Professor / Software Quality Specialist / Administrative Deputy Dean
University of Computer Sciences (UCI)
2010.09 - 2016.09
Bachelor’s Degree - Computer Science Engineering
University of Computer Sciences (UCI)