LIZA VAZQUEZ
Deltona,FL
Summary
Resourceful and dependable candidate with 12+ years of experience in customer service-related positions including office clerical, customer service, education, sales and management. Armed with strong communication skills in English and Spanish, successfully developed customer trust and loyalty for the past 10 years preparing tax returns from home during the season, increasing the list of clients, at least 50% yearly. Proficiently handle 50+ inbound calls daily demonstrating professionalism, listening, staying calm and providing solutions for customers from different backgrounds and needs. Thrives under pressure and possesses ability to adapt to new challenges, always willing to contribute and grow within a team focused on the organization’s goals.
Overview
15
15
years of professional experience
Work History
OFFICE SPECIALIST
DELTONA MIDDLE SCHOOL
01.2020 - Current
- Handled bilingual (English/Spanish) medium-high volume of inbound calls and emails daily.
- Greeted visitors professionally, offering knowledgeable assistance and support in order to de-escalate situations when necessary.
- Translated English/Spanish meetings upon request.
- Accessed student's records in the computer while talking with the parents or coworkers to provide accurate information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Collaborated with Transportation Department, coding students for eligible service, generating and distributing promptly and accurate information to parents and student.
TAX PREPARER
02.2010 - Current
- Interviewing clients about their income and expenses to prepare, submit and follow up
- Individual, Schedule C, Small Business (LLC) and Amended returns as needed
- Collecting relevant financial records and income forms
- Learn and new tax laws and filling practices
- Listening/clarifying clients concerns, plans or questions and advising them according to their financial goals.
MANAGER
LOYALTY TRANSPORT SERVICES
05.2014 - 09.2016
- Managing a small trucking company executing administrative, logistic and dispatch duties
- Developed and maintain positive business relationship with customers, their personal and brokers
- Keep constant communication through calls and emails with the brokers negotiating the cargos that will accomplish the company daily goals
- Look for freights through load boards
- Respond promptly to customer delivery and service requests
- Supervise cargos documentation and movement control
- Answering emergency calls from the driver, asking questions to identify the problem, assist to get immediate solution and keep the client inform when the scheduled pick up or delivery will be affected.
TEACHER ASSISTANT
LITTLE LAMBS ACADEMY
09.2009 - 04.2010
- Assisted cooperatively with teachers, administrators and parents t objectives
- Conducted small group activities
- Promoted a friendly, inclusive and safe atmosphere for all students
- Communicating necessary information to the parents with discretion in absence of the teacher
- Working cooperatively with the lead teacher creating activities according to the student’s developmental needs
- Keep the room clean, help with lunch and any other roles as needed.
PHYSICAL EDUCATION TEACHER
ACADEMIA PRESBITERIANA
01.2009 - 05.2009
- Providing engaging, fun and appropriate instruction that helps build a health and wellness foundation for young children
- Facilitates children’s physical, cognitive and social and emotional learning through lessons designed to sequentially develop skills appropriate to their ability and confidence levels
- Developing engaging plans, providing formative feedback utilizing a sensitive approach that clearly communicate that every child regardless of ability, can succeed and will be benefit from a healthy and physical active lifestyle.
MEDICARE SALES REPRESENTATIVE
MEDICARE Y MUCHO MAS
08.2008 - 01.2009
- Conducting presentation to a potential prospect
- Qualify leads and set appointments for in home visits
- Networking to establish and maintain relationships with community contacts, providers, members and others who may refer potential leads
- Create In-home reports, leads results and provider visits report and submits these reports daily to Sales Supervisor
- Learn new policies and procedures and keep updated information of regulations related to Compliance and can comply with them.
Education
BACHELOR OF ARTS - PHYSICAL EDUCATION
UNIVERSIDAD DE PUERTO RICO
Skills
- Flexibility and adaptability
- Attention to details
- Teamwork
- Data entry
- Patience
- Excellent communication
- Self Sufficient
- Problem Solving Capabilities
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
OFFICE SPECIALIST
DELTONA MIDDLE SCHOOL
01.2020 - Current
MANAGER
LOYALTY TRANSPORT SERVICES
05.2014 - 09.2016
TAX PREPARER
02.2010 - Current
TEACHER ASSISTANT
LITTLE LAMBS ACADEMY
09.2009 - 04.2010
PHYSICAL EDUCATION TEACHER
ACADEMIA PRESBITERIANA
01.2009 - 05.2009
MEDICARE SALES REPRESENTATIVE
MEDICARE Y MUCHO MAS
08.2008 - 01.2009
BACHELOR OF ARTS - PHYSICAL EDUCATION
UNIVERSIDAD DE PUERTO RICO
Similar Profiles
Mayra MatosMayra Matos
Campus Advisor at Deltona High SchoolCampus Advisor at Deltona High School
Luz SullivanLuz Sullivan
ESOL Teacher at River Springs Middle SchoolESOL Teacher at River Springs Middle School
Susan McHoneSusan McHone
Educational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle SchoolEducational Diagnostician at Rogers Middle School/Hays Middle School/ Reynolds Middle School
Brandon FennellBrandon Fennell
Traffic Control Flagger at WRIGHT Traffic Control CompanyTraffic Control Flagger at WRIGHT Traffic Control Company
Javier MolinaryJavier Molinary
Data Analyst at BNY MellonData Analyst at BNY Mellon