Lizbet Jasso
Austin,TX
Summary
Personable, dedicated and driven employee with extensive experience in people’s communications as well as fast paced environments. Team player with upbeat, positive attitude and proven skill in establishing rapport with fellow employee’s. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business's.
Overview
7
7
years of professional experience
Work History
Cybertruck Production Lead
Tesla
Austin, TX
04.2023 - Current
- Lead a Team of 20+ members to ensure they understand the process and help them reach their full potential.
- Diligently maintained safety and quality standards.
- Examined final products for conformance with quality and design standards.
- Assisted assessment of finalized product development to maintain QC standards.
- Inspected products to meet project expectations.
- Meet all expectations required to keep the flow step moving as smooth as possible.
- Assisted in the preparation of production orders, ensuring accuracy and efficiency.
- Ensured that all safety protocols were followed during the production process.
- Inspected finished products for defects before shipping off to customers.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
Client Care/Vet Technician
South Park Animal Hospital
Austin, TX
09.2021 - 04.2022
- Monitored company services to continue offering clients knowledgeable support for care needs.
- Completed required paperwork and followed up on missing information.
- Used telephone, email and web chat services to answer customer questions.
- Effectively managed busy schedule using time-blocking techniques, productivity strategies and Cornerstone calendar to book meetings and appointments
- Administered Vaccines, Blood Draws, Ear Cytology, A.G.E, Blood spinning's.
Customer Success Representative
Realtor.com
Austin , TX
03.2021 - 09.2021
- Documented conversations with customers to track requests, problems and solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld strict quality control policies and procedures during customer interactions.
- Made outbound calls to obtain account information.
- Answered 175+ inbound calls per day and directed to individuals or departments.
Lead Construction Laborer
Wood Group
Lake Jackson, TX
10.2018 - 09.2020
- Lead a group of 30-40 employees to success in construction projects for oil & gas.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Coordinated communication between equipment operators via two-way radios and hand signals.
- Advised officials regarding traffic-control measures to protect work site integrity, crew safety and general public welfare.
- Collaborated with craft teams to complete large-scale multimillion dollar construction projects.
Customer Service Representative
Planet Fitness Gym
Austin , TX
07.2017 - 08.2018
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Trained new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Brazosport High School
Freeport, TX06.2015
Associate of Arts -
Brazosport College
Lake Jackson, TX05.2017
Skills
- Lead management
- Team building
- PPE Compliance
- Teamwork and Coordination
- Strong Work Ethic
- Adept in customer services
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Microsoft Word/ Google Docs
- Excellent capacity to retain new things
- Customer Account Management
- Punctual and Dependable
- Quality Inspections and Reporting
- Safety Standards Compliance
- Attention to Detail
- Production Processes Knowledge
- Good Communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Ability
- Ability to keep a professional Performance management
- Establishing and Maintaining strong Customer Relationship's
- Ability to work in fast paced environments
- Ability to Multitask under pressure
Timeline
Cybertruck Production Lead
Tesla
04.2023 - Current
Client Care/Vet Technician
South Park Animal Hospital
09.2021 - 04.2022
Customer Success Representative
Realtor.com
03.2021 - 09.2021
Lead Construction Laborer
Wood Group
10.2018 - 09.2020
Customer Service Representative
Planet Fitness Gym
07.2017 - 08.2018
High School Diploma -
Brazosport High School
Associate of Arts -
Brazosport College
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