LIZBET RODRIGUEZ-LUJAN
Denver,CO
Summary
The mission is to deliver real value to customers, and it all starts with the team. Devoted to helping the team learn and focus on growth for long term success with teamwork. Maintaining a mindset of being the best in the industry is key, in order to take pride in the work done. That starts with developing the team into the best that it can be. Also being passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
CSR AND PHOTOGRAPHY
Appliance Factory & Mattress Kingdom
2023.09 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Took photos from different angles and perspectives to capture perfect images.
- Planned and prepared for on-location photos.
- Performed data entry.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
CREW SUPERVISOR
The Halal Guys
2021.07 - 2023.09
- Resolved issues quickly to maintain productivity goals.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Adhered to company safety standards, Coast Guard rules and at-sea rescue procedures.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Trained employees in time management and proper ways to complete job duties.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Established and enforced policies and procedures to maintain high standards of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Developed and implemented process improvements to increase productivity.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Generated and analyzed weekly reports to track crew performance and identify areas of improvement.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Manager of Operations
Qdoba Eats
2019.08 - 2021.07
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
High School Diploma -
HIDDEN LAKE HIGH SCHOOL
Westminster, CO02.2018
Skills
- Paperwork Processing
- Data Entry
- Call Management
- Scheduling
- Complaint Resolution
- Product Knowledge
- Warehousing Functions
- Problem Resolution
- Spreadsheets
- Money Handling Abilities
- Customer Relations
- Active Listening
Hobbies
- Reading.
- Drawing.
- Dancing.
- Writing
- Journaling.
- Hiking.
- Going to the gym.
- Thrifting.
- Photography.
- Concerts.
- Creating Playlists.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
CSR AND PHOTOGRAPHY
Appliance Factory & Mattress Kingdom
2023.09 - Current
CREW SUPERVISOR
The Halal Guys
2021.07 - 2023.09
Manager of Operations
Qdoba Eats
2019.08 - 2021.07
High School Diploma -
HIDDEN LAKE HIGH SCHOOL
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