Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizbeth acevedo

orlando,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Front Desk Assistant

Orlando Health
08.2023 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
  • Developed and maintained positive relationships with guests for satisfaction.

Leasing Agent

Avanath
07.2022 - 08.2023
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Propose effective layouts for events such as birthday parties, property events and office celebrations.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.

Senior Customer Service Agent

Sixt Rent A Car
02.2020 - 07.2022
  • Served as an escalation point for challenging cases, applying expert problem-solving abilities to reach favorable outcomes for both customers and the company.
  • Maintained detailed records of customer interactions using CRM software, enabling efficient follow-up actions when needed.
  • Implemented new procedures to enhance communication between departments, leading to a more cohesive customer service experience.
  • Reduced customer complaints by promptly identifying problems and implementing effective solutions.
  • Enhanced customer satisfaction by efficiently resolving complex issues and addressing concerns.
  • Collaborated with team members to consistently exceed monthly targets and company objectives.

Assistant Teacher

First Step Kids Academy
06.2018 - 02.2020
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Worked with teachers to design lesson plans and coordinate activities for classes.

Customer Service Cashier

Chipotle Restaurant
03.2016 - 05.2018
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Education

High School Diploma -

East River High School
Orlando, FL
05-2017

Skills

  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Responding to Difficult Customers
  • Upselling Products and Services
  • De-escalation Techniques

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk Assistant

Orlando Health
08.2023 - Current

Leasing Agent

Avanath
07.2022 - 08.2023

Senior Customer Service Agent

Sixt Rent A Car
02.2020 - 07.2022

Assistant Teacher

First Step Kids Academy
06.2018 - 02.2020

Customer Service Cashier

Chipotle Restaurant
03.2016 - 05.2018

High School Diploma -

East River High School

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Lizbeth acevedo