Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Lizbeth Aguilar

Seattle,WA

Summary

I am passionate about empowering individuals and businesses to achieve their full potential. As a Consultant Trainer, I work with privately-owned practices and coach them how to grow their business. Ifacilitate classroom-style sessions throughout the United States and work closely with diverse offices and teams. In addition to English, I am in fluent in Spanish, enabling me to facilitate seamless communication and learning experiences.

Overview

6
6
years of professional experience
1
1
Certification

Work History

BILINGUAL CONSULTANT TRAINER

CRISP
05.2022 - Current
  • Conducted classroom-style training in over 100+ offices across the United States
  • Translated complete presentations and workbooks in Spanish, collaborating with the design team.
  • Implemented Dr. Robert Cialdini’s Principles of Influence throughout the Training Department and trained entire company on the principles.
  • Introduced standardized training for cohesive learning environments within the department.
  • Prepared and presented supplementary learning material to support structured lessons.

BILINGUAL CERTIFIED TRAINER/MEDICAL CONSULTANT

SCHEDULING INSTITUTE
08.2021 - 05.2022
  • Coordinated, developed, implemented and delivered processes and systems in a classroom setting
  • Identified key performance indicators and made recommendations for business growth
  • Troubleshooted and addressed objections , providing effective solutions.
  • Offered immediate feedback to team members for continuous improvement.
  • Consulted with healthcare professionals on business decisions.
  • Conducted audits of mystery calls, grading them based on the 5-Star Certification process.

LOAN ORIGINATOR

AMERISAVE MORTGAGE CORPORATION
10.2020 - 07.2021
  • Adhered to S.A.F.E and CFPB guidelines, ensuring a fair and transparent mortgage process
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Averaged 20 new mortgage loan applications per month
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Developed strong relationships with customers through high levels of customer service.

BRAND ADVISOR

RESERVE | DELTA AIR LINES, INC
02.2020 - 10.2020
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with CEM to develop and disseminate timely communications to the team.
  • Focused on enhancing individual and business unit performance.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Minimized call handling time by over 1 minute by providing immediate assistance to team via instant message or screen shadowing.

CUSTOMER CARE DESK-SUPERVISOR

DELTA AIR LINES, INC
11.2019 - 10.2020
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes to restore Brand Loyalty.
  • On a daily closed about 12-15 cases, which is almost double the average.
  • Proficiently used Delta Reservations and Care tools including Axis, Phoenix, SPILS
  • Restored passenger confidence and brand loyalty using “Listen, Care, and Connect” methodology.

CUSTOMER EXPERIENCE SPECIALIST

DELTA AIR LINES, INC
04.2017 - 11.2019
  • Achieved Summit Recognition twice consecutively and monthly Platinum Recognition by placing top 10% of department.
  • Served as the Voice of Delta, offering customer support in Spanish and English via telephone.
  • Assisted in peer development by performing side-by-side training sessions.
  • Handled JV (Air France and KLM) calls from Canada, United States, and Mexico in English and Spanish.
  • Implemented Delta’s “Listen, Care, and Connect.” methodology to deliver outstanding customer service to a diverse clientele.

Education

BBA -

GEORGIA STATE UNIVERSITY, J. Mack Robinson School of Business
ATLANTA, GA
12.2019

Associate of Science - Health Science Professions

GEORGIA STATE UNIVERSITY – PERIMETER COLLEGE
ATLANTA, GA
05.2017

Skills

  • Fluent Spanish Speaker
  • Continuous Improvement
  • Persuasive Selling
  • Public Speaking
  • Facilitate Group Discussions
  • Providing Feedback
  • Customer and Client Relations

Certification

Green Belt Lean Six Sigma

Kolbe Certified Consultant

PRINT Certified Consultant

Timeline

BILINGUAL CONSULTANT TRAINER

CRISP
05.2022 - Current

BILINGUAL CERTIFIED TRAINER/MEDICAL CONSULTANT

SCHEDULING INSTITUTE
08.2021 - 05.2022

LOAN ORIGINATOR

AMERISAVE MORTGAGE CORPORATION
10.2020 - 07.2021

BRAND ADVISOR

RESERVE | DELTA AIR LINES, INC
02.2020 - 10.2020

CUSTOMER CARE DESK-SUPERVISOR

DELTA AIR LINES, INC
11.2019 - 10.2020

CUSTOMER EXPERIENCE SPECIALIST

DELTA AIR LINES, INC
04.2017 - 11.2019

BBA -

GEORGIA STATE UNIVERSITY, J. Mack Robinson School of Business

Associate of Science - Health Science Professions

GEORGIA STATE UNIVERSITY – PERIMETER COLLEGE
Lizbeth Aguilar