Lizbeth Aleman
Balch Springs,Texas
Summary
Driven and detail-oriented professional with experience at Momentum Spine and Joint, adept in front desk operations and EMR/EHR systems. Excelled in patient satisfaction and efficient healthcare administration by leveraging strong organizational and telephone etiquette skills. Proven ability to enhance service quality and streamline patient care processes. Hardworking receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Momentum Spine And Joint
05.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Patient Dinning Associate
Baylor Scott And White
08.2020 - 05.2022
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Cook
Element Hotel
08.2018 - 03.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
Bachelor of Science - Physical Education Teaching And Coaching
Texas Woman's University
Denton, TX05.2027
Associate of Arts - Physical Education Teaching And Coaching
Brookhaven College
Dallas, TX05.2023
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- EMR / EHR
Languages
Spanish
Native or Bilingual
Timeline
Medical Receptionist
Momentum Spine And Joint
05.2022 - Current
Patient Dinning Associate
Baylor Scott And White
08.2020 - 05.2022
Cook
Element Hotel
08.2018 - 03.2020
Bachelor of Science - Physical Education Teaching And Coaching
Texas Woman's University
Associate of Arts - Physical Education Teaching And Coaching
Brookhaven College
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