Lizbeth Alvarez
Houston
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace. Fluent in Spanish and English. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Extended Stay America
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Oversaw daily operations to maintain hotels cleanliness and organization.
Receptionist Assistant
Homefoods LLC, Warehouse.
06.2021 - 07.2022
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Re-stocked office supplies and submitted purchase orders to maintain stock level.
Education
High School Diploma -
Elsik High School
12601 High Star Dr, Houston Tx,7707205-2018
Skills
- Customer service
- Team leadership
- Decision-making
- Bi-Lingual
- Problem-solving
- Time management
- Staff supervision
- Organizational skills
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Receptionist Assistant
Homefoods LLC, Warehouse.
06.2021 - 07.2022
Assistant Manager
Extended Stay America
08.2020 - Current
High School Diploma -
Elsik High School
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