Lizbeth Arellano
Placentia,USA
Summary
Professional with exceptional organizational skills and a proven track record in client relations, dedicated to fostering long-term connections. Demonstrates a professional demeanor that enhances customer experience and encourages repeat business. Passionate about contributing to team success while ensuring clients feel valued and appreciated.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager
Maximus
Orange, USA
07.2023 - Current
- Working to develop working relationships with customers and monitors engagement and progress
- Works with customers on a regular basis to meet and achieve program goals and/or maintain program services and eligibility
- Exhibits considerable programmatic knowledge and assist customers in multiple phases of the application process, ranging from enrollment through the awarding of benefits and services
- Assists customers to acquire services that facilitate program goals (e.g., educational and/or vocational training, medical, child care, transportation, substance abuse/mental health, child support establishment, legal, and other related needs)
- Follows up with customers to ensure that their needs are met and questions and concerns are resolved
- Interacts with other team members to provide expertise and assistance in resolving participant issues
- Maintains accurate and timely case notes on all customer contacts and document activities
- Shares information about outreach and engagement efforts with project staff
- Informs project staff of any barriers that they identify and that are preventing the customer from engaging with the Provider
- Performs other duties as may be assigned by leadership
- Works on assignments that are routine in nature, with responsibilities easily learned on the job
- Acquires job skills and learns applicable policies and procedures to complete routine tasks based on CalWORKS guidelines
- Able to read, understand & perform assignments within prescribed guidelines within the CalWORKS program
Volunteer Worker
Big Brothers and Big Sisters of Orange County
Placentia, USA
09.2015 - Current
- Agreed to conduct themselves in a manner consistent with their position as a positive role model to a child/youth, and as a representative of the Agency
- Followed Agency policy and guidelines around the safety of their mentee as outlined in the Pre-Match Training Program
- Agreed to respect the privacy and dignity of their mentee and family by not divulging confidential information without consent, except where required by law as in the case of suspected child abuse
- Agreed to honor the commitment of spending time together on a regular basis, yet agreed to limit their involvement in their mentee's life to what is deemed appropriate by the Agency
- Boundaries with both their mentee and their mentee's parent/guardian
- Mentors understood it is not their role to provide support to the parent/guardian, but will respect the family's boundaries and approach
- The mentor-mentee relationship is based on mutual respect
- Mentors agree to treat the Mentee and their family in a respectful way at all times
- Agreed to allow their mentee to develop their friendship at their own pace
- Agreed to participate in regular support meetings to discuss the match relationship and to commit to a mandatory match monitoring schedule to ensure the match is safe and healthy; to ensure their mentee derives the most benefit possible from the mentoring friendship; and to ensure both mentees and mentor are feeling valued and supported in the match
- Agreed to notify the agency of any changes in circumstances (a living situation, change of address, phone number, etc.)
- Agreed to connect with program staff to formally close the match
- Spending time to close the match in a positive way is essential and empowering for the mentee
- Understood it is imperative, for the wellbeing of the mentee, to take the time to work with program staff on a positive closure that celebrates the accomplishments of the match relationship
Behavioral Health Technician
Maxim Healthcare Staffing
Placentia, USA
01.2023 - 06.2023
- Follows the instructions of the BCBA/program supervisor
- Provides behavior assistance/interventions to assigned clients
- Provides behavior support services
- Provides crisis intervention
- Implements behavior plans
- Documents session per policies and procedures
- Performs other duties as assigned/necessary
Fulfillment Expert
Target
05.2021 - 01.2023
- Observed to quickly understand whether a guest needs assistance or wants to interact
- Follow body language and verbal clues to tailor your approach
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Met productivity metrics and other fulfillment goals
- Met guest order promise times to deliver on the guest demand
- Properly use equipment while following safety best practices
- Followed all safety guidelines, operating procedures, product freshness, and quality standards; follow food safety guidelines when handling, displaying, and/or storing food items
Substitute Academy Tutor
Placentia Unified School District
Placentia, USA
02.2021 - 09.2021
- Maintained an appropriate learning environment
- Maintained a healthy and motivating physical environment to stimulate learning experiences
- Developed and uses instructional materials suitable for verbal or visual instruction of pupils with a wide range of mental, physical, and emotional maturities
- Provided appropriate climate to establish and reinforce acceptable pupil behavior, attitudes, and social skills
- Established & maintained standards of pupil behavior needed to participate in all activities effectively
- Evaluated the social and academic growth of children, and kept appropriate records
- Interpreted school programs to parents in order to strengthen parental understanding of the individual pupils' needs and the center's role in the individual pupil's life
- Planned and coordinated the work of assistants and volunteers in the classroom in order to obtain the maximum benefit from their efforts
- Created an effective environment for learning
- Maintained professional competence through professional growth activities
- Selected and requisitions necessary materials, supplies, food, and equipment
- Supervised pupils in out-of-classroom activities during the assigned working day
- Performed related duties as assigned
Education
Bachelor's degree - Sociology
California State University Long Beach
Long Beach, CA12.2022
Skills
- Interdisciplinary collaboration
- Empathy and compassion
- Client relationship management
- Crisis intervention
- Resource identification
- Report writing
- Relationship building
- Documentation proficiency
Certification
- CPR/First Aid, Present
- Social and Behavioral Responsible Conduct of Research-Citi Program, 02/01/22 to Present
- Social & Behavioral Research - Basic/Refresher-Citi Program, Present
- Driver's License, 10/01/23 to 05/31/27
- CPR Certification, Present
- First Aid Certification, Present
- Non-CDL Class C, Present
Publications
INTERGENERATIONAL AND COLLECTIVE TRAUMA: ITS IMPACT ON SECOND GENERATION MEXICAN AMERICAN COLLEGE STUDENTS., https://scholarworks.calstate.edu/collections/1544bp537, 12/01/22, An undergraduate qualitative thesis.
Languages
Spanish, Fluent
Timeline
Case Manager
Maximus
07.2023 - Current
Behavioral Health Technician
Maxim Healthcare Staffing
01.2023 - 06.2023
Fulfillment Expert
Target
05.2021 - 01.2023
Substitute Academy Tutor
Placentia Unified School District
02.2021 - 09.2021
Volunteer Worker
Big Brothers and Big Sisters of Orange County
09.2015 - Current
Bachelor's degree - Sociology
California State University Long Beach
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