Lizbeth Avitia

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Monitored staff performance, providing final-say assessment over inquiries.
• Fostered CRM initiatives by promoting environment of interpersonal communication and customer service.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Built relationships with larger Pro customers and leveraged opportunities to deploy product and account management solutions, resulting in sales gains.

Attended tradeshows, conducted jobsite/customer office visits in an effort to introduce more product categories, promotional pricing, key product solutions and close sales.

Drove Pro sales for assigned and Prospect portfolio of customers by conducting market research, cold calling, following through on lead generation, meeting with clients/customers on a regular basis in their place of business, jobsites and tradeshows.

Scheduled regular visits to worksites to determine and identify if additional product was needed, took the order, worked with store to fulfill the orders.

During customer meetings, negotiated pricing and contract terms in order to close sales.

Conducted district level research of pro customer opportunities to find the highest opportunity customers to pursue.

Worked with assigned accounts and pulled together all relevant information to create an effective strategy to deploy for their assigned accounts.

Worked cross-functionally with District Managers and Store Managers to bring the services and products needed to increase pro sales, with each of the PSMs customers.

Met the highest level purchasing decision makers to conduct supplier annual reviews, coordinate and lead quarterly and annual planning and production meetings, held vendor specific trade shows, board of director vendor approval meetings, etc.

Used all relevant selling tools, selling programs and fulfillment channels to bring the most effective solutions that would most benefit their pro customer.

Conducted 12-15 sales calls each week to review products, production schedules, planning schedules, delivery timing and new product introductions; ensuring these sales calls were scheduled 1-2 weeks in advance.

Updated District Manager on a weekly basis in regards to sales and customer opportunities, wins and sales performance, including yearly planned sales.

• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Carefully interviewed, selected, trained, and supervised staff.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Led and directed team members on effective methods, operations, and procedures.

• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Monitored cash drawers at the checkout stations to verify adequate cash supply.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

• Trained new cashiers on procedures, customer service and sales techniques.
• Cleaned and organized eating, service, and kitchen areas
• Helped with preparation, set-up, and service for catering events
• Placed food trays over food warmers for immediate service
• Spoke with patrons to ensure satisfaction with food and service
• Stocked service stations with items such as ice, napkins, and straws
• Provided excellent customer service
• Consistently offered professional, friendly and engaging service.
• Set dining tables according to type of event and service standards.

Started as a desert chef, quickly escalating to being the one in charge of the people in my area .

Quickly developed tactics that improved my speed and product quality, In such a short period of time , I got promoted to the fry and Grill area.

Delivered every time dishes of excellent quality, with very few mistakes, working under pressure and for long periods of time, I became the second person in charge of the line.

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Recipient of the most positive reviews acknowledging dedication to excellent customer service any other Costumer Service Representative ever achieved per month.
• Developed reputation as an efficient service provider with high levels of accuracy.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

• Cultivated warm relationships with regular customers.
• Oversaw daily operations of service team, delegated tasks, and trained new staff.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.