Lizbeth Campusano
Miami,FL
Summary
Solutions-oriented Mental Health professional successful at managing multiple priorities while maintaining strong work ethic and exhibiting positive attitude. Offering 5 year background implementing effective treatment plans and providing exceptional care for adults suffering from mental and emotional health illnesses. Expertise in crisis intervention and treatment analysis and planning. Collaborative and team-oriented professional quickly establishes trust and rapport with patients.
Overview
10
10
years of professional experience
Work History
Psychosocial Rehabilitation Therapist
Douglas Gardens Community Mental Health Center
2020.05 - Current
- Facilitate psychosocial groups and conducts client intakes
- Teach individuals with mental illness coping, relational, social, educational, and basic living skills
- Provided short-term individual counselling, group therapy, assessments, crisis intervention
- Assisted individuals with mental health disabilities to gain behavior management skills, social competence, effective communication skills
- Observed and documented client’s behaviors on a daily basis
- Collaborated closely with treatment team to appropriately coordinate client care services
- Referred clients to other programs and community agencies to enhance treatment processes
- Evaluated clients to determine potential need to transfer to inpatient mental health facilities
- Executed appropriate risk assessment and mitigation strategies
- Obtained client information to properly record and document information, including demographics
- Processes paperwork for new clients efficiently and in accordance with protocols
- Obtained pertinent information from new clients through intake process, including biopsychosocial assessment and interviews courteously and professionally
- Established positive, trusting rapport with patients
- Created individualized treatment plans according to patient needs and circumstances
- Met with patients regularly to provide counselling, treatment and adjust treatment plans as necessary
- Provided direct clinical services, in-person and telehealth to approximately 15 clients weekly
- Managed caseload of 20 clients and maintained timely documentation and progress notes.
Administrative Assistant
Adjusters, Inc.
2018.10 - 2020.03
- Facilitated troubleshooting, maintenance and updates for office systems
- Supported departmental operations, including filing, monthly report preparation and vendor requisitions
- Planned and executed corporate meetings, lunches and special events for groups
- Maintained up-to-date department organizational chart
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current
- Tracked expenses and documented records
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction
- Liaised between internal and external stakeholders, providing updated project status and performance reports
- Processed financial documents including contracts, expense reports and invoices
- Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies
- Guided administrative and professional staff through computer and software problems
- Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports
- Collected, calculated and reported on expenditure and statistical data to inform senior management
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs
- Generated shipment invoices, prepared packages and set up courier deliveries for customers
- Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations
- Assisted with administrative tasks, including filing, answering phones and receiving claimants and insured
- Set up and maintained physical and electronic filing systems
- Liaised with board members to provide reports, status updates and presentations.
Administrative Assistant
Collazo, Concepción & Collazo Law Firm
2015.07 - 2018.10
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Managed phone calls from clients when attorneys were unavailable and provided informative answers to questions
- Assisted with administrative tasks, including filing, answering phones and emails
- Performed complex administrative management of sensitive and confidential issues
- Supported departmental operations, including filing and vendor requisitions
- Coordinated project materials, including managing physical and digital files
- Set up and maintained physical and electronic filing systems
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Sales Associate
Janiushkas
2018.01 - 2018.07
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Arranged new merchandise and move overstock items
- Communicated with customers about offerings, including policies, restrictions and refund policies
- Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Educated customers on product
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Recommended merchandise to customers based on needs and preferences
- Used register system to ring up customer purchases, process payments and issue receipts
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Sales Promoter
Star Marketing Network
2013.10 - 2014.02
- Managed and successfully controlled in-store sampling by preparing samples and interacting with customers
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales
- Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices
- Reviewed product displays before and after demonstrations to check for proper product arrangement
- Promoted products to increase brand awareness and sales
- Identified interested customers and engaged in conversation to explain product benefits
- Set up booths in public places, staffing displays in malls and outdoor locations and engaging passers-by to solicit new business.
Education
Master of Science in Counseling Psychology -
Carlos Albizu University
San Juan, PR10.2018
Bachelor of Science in Psychology -
Universidad De Puerto Rico
San Juan, PR06.2015
Skills
- Bilingual- English and Spanish. Written and spoken
- Effective communication skills
- Time management
- Data entry documentation
- Sensitive material handling
- Microsoft
- Resourceful
- Staff motivation
- Strong problem solver
- Documentation and reporting
- Results-oriented
- Administrative operations
- Goal Setting
- Active Listening
- Patient Advocacy
- Risk Assessments
- Emergency Response
- Clinical Interventions
Activities
Recognized as part of the Master's Practice top 5 student.
Languages
Spanish
Native or Bilingual
Timeline
Psychosocial Rehabilitation Therapist
Douglas Gardens Community Mental Health Center
2020.05 - Current
Administrative Assistant
Adjusters, Inc.
2018.10 - 2020.03
Sales Associate
Janiushkas
2018.01 - 2018.07
Administrative Assistant
Collazo, Concepción & Collazo Law Firm
2015.07 - 2018.10
Sales Promoter
Star Marketing Network
2013.10 - 2014.02
Master of Science in Counseling Psychology -
Carlos Albizu University
Bachelor of Science in Psychology -
Universidad De Puerto Rico
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