Lizbeth Caraballo
Rochester,NY
Summary
Experienced professional in relocation services, skilled in coordinating moves and ensuring seamless transitions for clients. Strong background in logistics, customer service, and problem-solving. Focused on fostering team collaboration and achieving tangible results. Demonstrated reliability, adaptability, and effective management of evolving needs. Recognized for exceptional organizational skills and a positive, proactive attitude even in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Migrant Relocation Assistant Specialist
Ibero American Action League
09.2023 - Current
- Assisted migrant families to integrate into the community. Finding suitable apartments, registering their children into schools and childcare facilities near their new homes.
- Handled sensitive personal information with discretion and professionalism, ensuring confidentiality for all clients.
- Developed strong rapport with clients by maintaining open lines of communication throughout the entire relocation process.
- Assessed individual client needs to create customized relocation plans tailored to their unique circumstances.
COVID-19 Case Investigator / Team Supervisor
Staffing Solutions Org.
11.2020 - 02.2022
- Collaborated with NY State Department of Health and County Health Departments to contain the spread of Covid-19
- Readily adapted to frequent regulatory changes and system updates
- Exceeded performance metrics
- Interviewed Covid contacts and cases, updated medical charts, and issued mandatory quarantine orders, using DiMagi Comm Care’s enhanced CRM system
- Developed cold-calling strategies to build rapport with contacts to achieve quarantine compliance
- Became the go-to person for challenging calls
- Interacted with contact tracers and supervisors using Microsoft teams in order to provide on-time support of case management issues
- Always completed assigned calls
- Conducted quality reviews of patient’s charts, providing feedback for training and quality assurance
Certified Senior Pharmacy Technician
Walgreens
02.2009 - 07.2020
- Prepare medication orders with oversight of pharmacist
- Monitor inventory levels
- Use proper telephone etiquette including providing insurance information, answering questions for the customers and forwarding the details to the pharmacist when appropriate
- Verified insurance eligibility, benefits and authorization for the prescriptions
- Employed courtesy and constructed communication with customers, patients and staff
- In charge of scheduling and training technicians
Education
No Degree -
Monroe Community College
Rochester, NYHigh School - undefined
Ben Franklin High School
06.1995
Skills
- Bilingual Spanish
- Computer Skills
- Cultural adaptability
- Property research
- Documentation management
Timeline
Migrant Relocation Assistant Specialist
Ibero American Action League
09.2023 - Current
COVID-19 Case Investigator / Team Supervisor
Staffing Solutions Org.
11.2020 - 02.2022
Certified Senior Pharmacy Technician
Walgreens
02.2009 - 07.2020
High School - undefined
Ben Franklin High School
No Degree -
Monroe Community College
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