Lizbeth Carrillo
Skokie,IL
Summary
Dynamic professional with a proven track record in administrative tasks and customer engagement, notably working with David Carrillo. Excelled in maintaining client relationships and motivational leadership, achieving increased lease renewals and enhanced tenant satisfaction. Skilled in multitasking and problem-solving, adept at fostering positive outcomes and efficient operations.
Overview
8
8
years of professional experience
Work History
Building Management Assistant
David Carrillo
08.2016 - Current
- Supported property management team by maintaining accurate records of tenant interactions, maintenance requests, and lease agreements.
- Managed vendor relationships, negotiating contracts for services such as landscaping, maintenance, or security providers while ensuring high-quality work standards were met consistently.
- Facilitated timely rent collections by monitoring payment schedules and following up with delinquent accounts when necessary.
- Enhanced tenant satisfaction by promptly addressing concerns and facilitating open communication between management and residents.
- Maintained a clean, well-functioning building by supervising janitorial staff and overseeing regular cleaning schedules.
- Reported issues to property manager so effective resolutions could be put into place.
- Answer phone calls and emails regarding buildings in both locations
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
Assistant Teacher
Swift Child Care
02.2023 - 08.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Front Desk Receptionist
CycleBar
08.2022 - 05.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Collected payments, processed transactions and updated relevant records.
Daycare Worker
Burn Boot Camp
08.2022 - 11.2022
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
- Assisted in potty training and other daily hygiene activities to support child development.
- Introduced children to educational games and activities to boost learning.
- Developed age-appropriate activities and crafts to engage children.
- Read stories, sang songs and facilitated creative play.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
Supervisor
Armani
03.2016 - 11.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Niles West
Skokie 12.2012
Skills
- Administrative tasks
- Customer Engagement
- Client Relationships
- Motivational Leadership
- Recordkeeping
- Multitasking
- Problem-Solving
- Active Listening
- Written Communication
- Goal Setting
Languages
Spanish
Professional Working
Timeline
Assistant Teacher
Swift Child Care
02.2023 - 08.2024
Front Desk Receptionist
CycleBar
08.2022 - 05.2023
Daycare Worker
Burn Boot Camp
08.2022 - 11.2022
Building Management Assistant
David Carrillo
08.2016 - Current
Supervisor
Armani
03.2016 - 11.2018
High School Diploma -
Niles West
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