Lizbeth Castillo
Phoenix,AZ
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
RPM
Phoenix, AZ
05.2023 - Current
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Handled security deposit refunds.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Conducted apartment tours for potential tenants and answered questions about property.
- Checked rental eligibility by following company's verification process.
- Negotiated rental terms with applicants ensuring that they comply with company policy standards.
- Handled resident complaints and expedited maintenance requests.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
Administrative Assistant/Assistant Manager
Treehouse Communities
Phoenix, AZ
11.2022 - 04.2023
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided secretarial and office management support while building cooperative working relationships.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded effectively to sensitive inquiries or complaints.
Leasing Agent
The Robison Group
Phoenix, AZ
05.2022 - 11.2022
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features
- Encouraged prospective tenants to fill out applications after property tours
- Conducted background checks on applicants
- Escalated critical issues to property manager to deliver immediate resolution
- Checked rental eligibility by following company's verification process
- Coordinated maintenance and repair requests and contacted contractors for bid proposals
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements
- Received rent payments and tracked transactions in accounting software
- Used conflict resolution skills to quickly resolve issues among residents.
Medical Records Specialist
AZ Pain Doctors
Phoenix, AZ
05.2020 - 05.2022
- Maintained electronic medical records for all clients
- Pulled patient records and transferred information to appropriate parties
- Provided respectful assistance to patients, staff members and insurance company representatives
- Entered patient insurance, demographic and health information into software and confirmed records
- Set up patient charts and documented information in various company software
- Verified record copies before handing each over to check for and remove unnecessary details
- Scanned incoming documentation
- Maintained complete confidentiality in accordance with organization and legal requirements
- Pulled patient charts for upcoming appointments
- Reviewed and implemented standards and procedures for processing medical records requests
- Organized patient charts, gathering medical histories, lab results and consents
- Generated medical record invoices for requestors
- Managed release of information requests and identified requestors as patient, relation or provider
- Tracked and processed release of information requests.
Education
High school diploma -
Maryvale High School
05.2020
Skills
- Housing Regulations
- Security Deposit Refunds
- Business Processes and Procedures
- Property Maintenance
- Onsite Tours
- Administrative Support
- Property Management
- Leasing and Sales
- Issue Escalation
- Yardi
- Appfolio
- First Advantage
- Rent Cafe site manager
Certification
- Medical Records (2 years)
- Customer service (3 years)
- Spanish (10+ years)
- Typing (2 years)
- Property Management ( 2 years)
Authorized To Work
True
Bilingual Spanish Fluent
True
Infant Child Cpr First Aid Certification
True
Personal Information
Willing To Relocate: True
Languages
- Spanish, Bilingual
- English, Professional
Languages
Spanish
Professional
Timeline
Assistant Property Manager
RPM
05.2023 - Current
Administrative Assistant/Assistant Manager
Treehouse Communities
11.2022 - 04.2023
Leasing Agent
The Robison Group
05.2022 - 11.2022
Medical Records Specialist
AZ Pain Doctors
05.2020 - 05.2022
High school diploma -
Maryvale High School