Summary
Overview
Work History
Education
Skills
Timeline
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Lizbeth Castro

Wildomar,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Ability to multi-task in a fast- paced environment and manage multiple projects with great success. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

General Manager

Walmart
04.2022 - 04.2023
  • Successfully led a 153,000 square foot facility with $88MM inventory and 300+ associates.
  • Monitored financial performance (P&L), set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Exceeded sales by 5% and accomplished business objectives by inspiring staff and promoting high margin items.
  • Ensured effective merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor in-stock to meet customer demand.
  • Ensure compliance with all applicable laws, loss prevention policies, operating procedures and safety controls.
  • Maximized efficiency by coaching and mentoring personnel on management principles, company procedures, and programs.
  • Tracked employee attendance and punctuality, addressed opportunities quickly to prevent turnover.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Respond to customer inquiries and concerns in a professional and timely manner.

Operations Co-Manager

Walmart
03.2021 - 04.2023
  • Assisted Store Manager by ensuring financial performance was achieved; making sales, controlling wages and reducing expenses.
  • Trained management teams to support operational excellence in order to drive sales and provide exceptional customer service.
  • Developed procedures to improve operational quality and team efficiency.
  • Communicated with customers to assess satisfaction with products and services received.
  • Monitored employee productivity and optimized procedures to reduce wage expenses.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced financial inconsistencies while assessing and verifying receiving invoices and expense reports.
  • Assisted in recruiting, hiring and training of team members in order to elevate store standards and customer service.
  • Reviewed store's schedules, taking into account customer traffic and employee availability.

Frontend Coach

Walmart
09.2019 - 03.2021
  • Modeled and demonstrated exceptional customer service standards to store associates by following company guidelines.
  • Tracked frontend performance metrics and reported issues or non-compliance with asset protection.
  • Reconciled daily sales transactions to balance and log day-to-day longs and shorts.
  • Perform all financial activities effectively and in accordance with company policy; including cash handling, sales, and several performance metrics.
  • Developed innovative and creative merchandise displays by "telling a story" to drive point-of-sale purchases.
  • Held daily huddles to guide teams in their areas of service and develop improvement plans.
  • Conducted daily walk-throughs with store manager to address store standards and presentation.

Assistant Store Manager

Walmart
06.2016 - 09.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Toured store with management to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Reported issues to higher management with great detail.

Education

Business Administration

Southwestern College
Chula Vista, CA
2013

High School Diploma -

Chula Vista Senior High
Chula Vista, CA
1991

Skills

  • Technical Skills
  • Proficient with MS Office software applications
  • Excellent customer service and analytical skills
  • Impressive organizational skills
  • Ability to multi-task and work efficiently
  • Meticulous attention to detail
  • Fast learning skills with a positive and energetic attitude
  • High problem solving skills
  • Superior communication and interpersonal skills
  • Budgeting and Cost Control Strategies
  • Coaching and Mentoring

Timeline

General Manager

Walmart
04.2022 - 04.2023

Operations Co-Manager

Walmart
03.2021 - 04.2023

Frontend Coach

Walmart
09.2019 - 03.2021

Assistant Store Manager

Walmart
06.2016 - 09.2019

Business Administration

Southwestern College

High School Diploma -

Chula Vista Senior High

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Lizbeth Castro