Lizbeth Centeno Olmos
Palmdale,CA
Summary
Detail-oriented Senior Program Leader, experienced in delivering exceptional customer service. Known for strong problem-solving skills and meticulous attention to detail, consistently enhancing service delivery and operational efficiency. With 5 years of customer service in different types of environments.
Overview
6
6
years of professional experience
Work History
Senior Program Leader
DryTown Water Park/ City of Palmdale
Palmdale, California
04.2020 - Current
- Deliver prompt, accurate, and excellent customer service in person, by phone, and via email.
- Train new hires in cash-handling positions.
- Provided guidance to team members on project tasks and timelines.
- Oversee change requests within fast-paced environments.
- Assist in purchasing merchandise, along with keeping inventory.
- Attend meetings and provide information regarding the park and staff.
- Oversee and assist in keeping facilities clean and organized.
Program Leader 1 & 2
S.A.V.E.S / City of Palmdale
Palmdale, California
09.2020 - 02.2023
- Contributed ideas and solutions to enhance team performance and outcomes.
- Treated all patrons with respect, no matter what position they're in.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Intimidating situations faced with a calm and efficient demeanor.
- Ability to maintain cleanliness and organization in an always-moving workplace.
- Maintained records of program activities including client profiles, data entry into a database system.
- I worked in all positions effectively to be trusted to take over programs.
- Trained new staff on program policies and procedures.
- Physically able to operate machinery, and lift 50 pounds.
Education
Diploma -
Knight High School
Palmdale, CA06-2020
Skills
- Program management
- Shift scheduling
- Team leadership
- Training and mentoring
- Performance evaluation
- Keep a clean and organized workspace
- Ability to lift 50 pounds
- Risk assessment
- Decision making
- Adaptability and flexibility
- Attention to detail
- Problem solving
- Multitasker
- Calm under pressure and maintain composure
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Program Leader 1 & 2
S.A.V.E.S / City of Palmdale
09.2020 - 02.2023
Senior Program Leader
DryTown Water Park/ City of Palmdale
04.2020 - Current
Diploma -
Knight High School