Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lizbeth Chaparro

Las Vegas,NV

Summary

Experienced hostess with 7+ years of customer service experience in restaurant hospitality, retail/sales, product consulting, and customer care. Skilled in assisting customers with their needs, planning and knowledge of company policies. Strong leadership and communication skills, with the ability to solve problems effectively. Seeking to apply background and ongoing training in hospitality to take the next career step with a team that values a guest experience-driven approach to service. Possess specialized skills in guest relations, reservation management, and dining area organization. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining services and enhanced customer satisfaction.

Overview

5
5
years of professional experience

Work History

Lead Hostess

Jaleo by Jose Andres Group
Las Vegas, Nevada
05.2025 - Current
  • Managed reservation system to ensure accurate booking and guest tracking.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Provided assistance to other departments during peak hours if needed.
  • Performed opening and closing duties such as setting up tables, restocking supplies and cleaning work areas.

Showroom Manager

Karen Alweil Studio
Las Vegas, NV
06.2022 - Current
  • Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
  • Managed daily operations of the design showroom to enhance customer experience.
  • Coordinated visual merchandising strategies to highlight key collections and designs.
  • Engaged with customers to provide personalized assistance and recommendations.

Lead Hostess

Toca Madera
Las Vegas, NV
09.2023 - 05.2025
  • Greeted guests warmly upon arrival, seating them promptly.
  • Coordinated guest seating to optimize flow and enhance dining experience.
  • Communicated clearly with kitchen staff and management regarding customer requests.
  • Trained and mentored new host staff on service protocols and procedures.
  • Handled guest inquiries and concerns to maintain high customer satisfaction.
  • Developed relationships with regular customers to encourage repeat business opportunities.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Lead Hostess

Lupo by Wolfgang Puck
Las Vegas, NV
10.2020 - 09.2023
  • Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
  • Organized large parties for special events such as birthdays, anniversaries and banquet events.
  • Oversaw daily operations to ensure compliance with company standards.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Communicated any issues or complaints to management in a timely manner.
  • Assigned tasks to other hostesses based on their experience.

Education

Bartending Certificate -

Crescent School of Gaming And Bartending
Las Vegas, NV
05.2021

High School Diploma -

Sunrise Mountain High School
Las Vegas, NV
06.2017

Skills

  • High-Volume Dining
  • Dining Customer Service
  • Positive and Professional
  • Complaint Handling
  • Point of sale systems
  • Team building
  • Customer relationship management
  • Fluent in Spanish
  • High attention to detail
  • Staff training
  • Event planning
  • Multitasking Abilities

Timeline

Lead Hostess

Jaleo by Jose Andres Group
05.2025 - Current

Lead Hostess

Toca Madera
09.2023 - 05.2025

Showroom Manager

Karen Alweil Studio
06.2022 - Current

Lead Hostess

Lupo by Wolfgang Puck
10.2020 - 09.2023

Bartending Certificate -

Crescent School of Gaming And Bartending

High School Diploma -

Sunrise Mountain High School
Lizbeth Chaparro
Want your own profile? Create for free at Resume-Now.com