Lizbeth De La Cruz
Tyler
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Well-versed in industry regulations and asset protection strategies. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy.
Overview
7
7
years of professional experience
Work History
Bank Teller
Austin Bank
07.2023 - Current
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Front Desk Manager
Magnuson Grand Hotel
02.2017 - 07.2023
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Scheduling Coordinator
Superior Spray Foam
01.2022 - 10.2022
- Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Maintained accurate records of employee time off requests, facilitating fair distribution of vacation days among staff members.
Education
Associate of Arts - Business Administration
Tyler Junior College
Tyler, TX12.2023
Skills
- Deposit and Withdrawal Management
- Teller Transactions
- Customer Relationship Development
- Bank Deposits
- Cashier's Checks
- Daily Logs
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller
Austin Bank
07.2023 - Current
Scheduling Coordinator
Superior Spray Foam
01.2022 - 10.2022
Front Desk Manager
Magnuson Grand Hotel
02.2017 - 07.2023
Associate of Arts - Business Administration
Tyler Junior College
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