Lizbeth Duran
Tulsa,OK
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Outback Steakhouse. Proven track record in enhancing guest engagement and optimizing front-of-house operations. Adept at cash handling and training staff to exceed service standards, ensuring memorable dining experiences.
Overview
2
2
years of professional experience
Work History
Server
Outback Steakhouse
07.2023 - Current
- Provided exceptional customer service, ensuring satisfaction with food and beverage offerings.
- Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Processed guest orders accurately using point-of-sale system for efficient transactions.
Trainer
Outback Steakhouse
07.2023 - Current
- Developed training materials to enhance employee learning and engagement.
- Facilitated workshops to improve team skills and knowledge retention.
- Implemented feedback mechanisms to assess training effectiveness and participant satisfaction.
Hostess Manager
Outback Steakhouse
07.2023 - Current
- Managed front-of-house operations to ensure seamless guest experiences.
- Trained and mentored new staff on service standards and operational procedures.
- Coordinated reservations and seating arrangements to optimize restaurant flow.
- Developed and implemented staff scheduling to meet peak service demands.
Education
GED -
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
English
Native or Bilingual
Timeline
Server - Outback Steakhouse
07.2023 - Current
Trainer - Outback Steakhouse
07.2023 - Current
Hostess Manager - Outback Steakhouse
07.2023 - Current
Tulsa Community College - GED,