Lizbeth Garcia
Winchester,CA
Summary
Compassionate customer service professional with expertise and deep passion for helping customers. Bringing over 5+years of successful customer service experience. Organized, efficient and driven individual looking forward to grow this experience with a new career.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal Security
San Diego, CA
06.2022 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Operated communication systems between officers stationed throughout the facility.
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored surveillance cameras and responded to suspicious activity.
Sales Associate
Ross Stores Inc.
San Diego
04.2018 - 09.2022
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
Manufacturing Operator
Dexcom
San Diego, CA
12.2020 - 06.2021
- Inspected finished products for defects or deviations from specifications before packaging them for shipment.
- Assembled products efficiently on the assembly line, according to production schedules.
- Operated various machines to ensure smooth and accurate production processes.
Call Center Representative
Planned Parenthood
San Diego
02.2019 - 09.2019
- Maintained professional phone etiquette while assisting patients with inquiries and appointment scheduling
- Verifying insurance coverage of patients
- Utilizing multitasking abilities to handle multiple phone calls, scheduling appointments or transferring calls to correct department
- Discuss services information with patients.
Education
Certification - Medical Office
United Education Institute
Chula Vista, CA11.2018
High School Diploma -
Sweetwater High School
National City, CA06.2015
Skills
- Call control skills
- Providing customer support
- Payment processing
- Active Listening
- Bilingual
- Scheduling
Timeline
Security Officer
Allied Universal Security
06.2022 - Current
Manufacturing Operator
Dexcom
12.2020 - 06.2021
Call Center Representative
Planned Parenthood
02.2019 - 09.2019
Sales Associate
Ross Stores Inc.
04.2018 - 09.2022
Certification - Medical Office
United Education Institute
High School Diploma -
Sweetwater High School