Lizbeth Garcia
La habra
Summary
Experienced in the pharmaceutical industry with a proven track record of exceptional customer service, inventory management, communication, and teamwork skills. Able to adapt quickly to new environments for success in fast-paced settings. Known for reliability, accuracy, and effective communication skills. Excels in maintaining records, handling transactions, and supporting pharmacy operations. Eager to contribute to team success and further develop professional skills with a positive attitude and a commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Pharmacy Clerk
Central Drugs Compounding Pharmacy
02.2022 - Current
- Develop and maintain strong relationships with patients and healthcare providers to ensure excellent customer service and patient care.
- Ensure accurate and timely processing of prescription orders to meet patient needs and ensure compliance with regulations.
- Collaborate with pharmacists and pharmacy technicians to ensure accurate and timely processing of prescriptions.
- Assist in training new pharmacy clerks/processing team members to ensure smooth onboarding and efficient workflow.
- Coordinate with insurance providers to ensure timely reimbursement for patients’ prescriptions.
- Maintain confidentiality of patient information and adhere to HIPAA regulations.
- Assist in coordinating with healthcare providers to ensure accurate prescription information and resolve any issues or concerns.
- Assist in emailing offices to ensure prescriptions are being processed correctly by verifying patient information and questions needed
- Assist in breaking down pricing and helping creating new accounts for the pharmacy
- Help in marketing by calling offices and verifying emails.
- Answering phone calls throughout the day
- Implemented improvements in workflow processes to enhance overall pharmacy efficiency.
- Established and maintained patient profiles, updating organizational database with current information.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Managed entry of controlled medication records into CURES platform.
Cashier
Chevron
01.2021 - 02.2022
- Identify opportunities for cross-selling and upselling to increase sales revenue.
- Develop and maintain a strong understanding of Chevron’s cash handling policies and procedures.
- Ensure accuracy when handling cash transactions to minimize cash shortages and discrepancies.
- Ensure accuracy in counting and reconciling cash at the end of each shift to minimize discrepancies and potential losses.
- Provide exceptional customer service to ensure a positive shopping experience for all customers.
- Maintain a clean and organized work area to create a safe and welcoming environment for customers.
Grocery Clerk
Sprouts
09.2019 - 12.2020
- Assisted customers with product inquiries and location assistance, enhancing shopping experience.
- Stocked shelves efficiently, ensuring optimal product availability and presentation standards.
- Operated cash register accurately, processing transactions while maintaining a balanced cash drawer.
- Collaborated with team members to streamline inventory management processes, reducing stock discrepancies.
- Monitored expiration dates and managed product rotation to minimize waste and ensure freshness.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
Sales Associate
Payless
01.2017 - 06.2019
- Drive sales through effective customer engagement and product knowledge.
- Assist customers in identifying needs and recommending suitable products.
- Manage inventory levels and ensure accurate stock replenishment.
- Collaborate with team to exceed monthly sales targets consistently.
- Resolve customer inquiries promptly, improving overall service experience.
- Implement merchandising strategies to optimize store layout and visual appeal.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate Of Applied Science - Health Information Technology
Devry University-Illinois
Chicago, IL06.2025
Certificate - Medical Billing And Coding
Devry University-Illinois
Chicago, IL07.2023
Skills
- Answering customer questions
- Patient confidentiality
- Verifying orders
- Data entry proficiency
- Records updating
- OTC recommendations
- Order fulfillment
- Insurance billing
- Stock management
- Prescription processing
- Insurance verification
- Interpreting orders
- Cash handling accuracy
- Processing payments
- FDA and HIPAA compliance
- Resolving customer issues
- Data entry
- Customer service
- Relationship building
- Recordkeeping skills
- Critical thinking
- Decision-making
- Analytical thinking
- Document faxing and copying
- Retail management
- Mathematical aptitude
- CRX Software
- E-Script software
- Stocking shelves
- Multitasking
- Attention to detail
- Time management
- Teamwork and collaboration
Languages
Spanish - Proficient
Timeline
Pharmacy Clerk
Central Drugs Compounding Pharmacy
02.2022 - Current
Cashier
Chevron
01.2021 - 02.2022
Grocery Clerk
Sprouts
09.2019 - 12.2020
Sales Associate
Payless
01.2017 - 06.2019
Associate Of Applied Science - Health Information Technology
Devry University-Illinois
Certificate - Medical Billing And Coding
Devry University-Illinois
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