Lizbeth Gonzalez
Summary
Currently pursuing an Associate Degree in Nursing at Sierra College. Highly dedicated and experienced in helping lower income individuals and at-risk populations. Skilled in working in a highly stressful environment with complete courtesy and professionalism.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Server
Tres Hermanos
- Ensured optimal guest experiences by seating guests, taking orders, serving dishes, and removing dinnerware promptly and with a positive attitude.
- Managed orders and accompanying financial transactions using a digital point sale system.
- Knowledgeably recommended menu items based on customers needs and preferences, including upselling complimentary drinks, and dishes.
- Compiled nightly sales numbers and profits and accurately completed accounting tasks.
- Trained new servers and familiarized new employees with the company's culture.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Caregiver
Oakmont
- Assist residents in daily lives such as bathing, dressing, grooming, toileting, and transferring
- Serves meals to residents in the dining room, and encourages residents to eat a proper diet while respecting the residents free choice, and records and reports diet change.
- Encourages teamwork through cooperative interactions with coworkers.
- Maintains residents records daily in a timely manner and in accordance with the company policy and procedures.
- Follow proper procedures in emergency situations and respond promptly.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Front End Associate/General Merchandiser/Bakery Clerk
Costco
11.2023 - Current
- Delivered a high level of customer service to patrons using active listening and engagement skills
- Managed customer flow and backed up lines to reduce checkout wait time.
- Investigate and resolve customer inquiries, complaints in tamil, empathetic manner.
- Prepping, baking and packaging baked goods and stocking items on the floor
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
Server
Applebee's
02.2023 - Current
- Answering incoming phone calls in a timely manner, and directing calls.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate Degree - Nursing
Sierra College
Rocklin, CA12.2024
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Verbal communication skills
- Microsoft Excel knowledge
- Workplace safety practices
Certification
- CPR
- AED
- First-Aid
- Sexual Harassment and Abusive Conduct
Accomplishments
- Resolved product issue through consumer testing.
- Customer Follow up Ensured that customers were satisfied with company products and services by doing purchase follow up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Full Professional
Timeline
Front End Associate/General Merchandiser/Bakery Clerk
Costco
11.2023 - Current
Server
Applebee's
02.2023 - Current
- CPR
- AED
- First-Aid
- Sexual Harassment and Abusive Conduct
Server
Tres Hermanos
Caregiver
Oakmont
Associate Degree - Nursing
Sierra College
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