Lizbeth Gonzalez
King City,CA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Rite Aid
12.2021 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Merchandising Supervisor
Rite Aid
01.2009 - 12.2021
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Coordinated merchandising displays, signage and sales enablement.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Implemented loss prevention strategies that significantly reduced shrinkage rates.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
Price Accuracy Coordinator
Rite Aid
07.2004 - 12.2008
- Enhanced pricing accuracy by diligently reviewing and updating price changes in the system.
- Reduced pricing discrepancies by conducting regular audits on product prices and promotional offers.
- Routinely checked for product freshness and processed outdated merchandise accordingly to company standards.
Education
No Degree - Medical Assistant
Boston Reed College
Soledad, CA06-2006
High School Diploma -
King City High School
King City, CA06-2002
Skills
- Customer service
- Inventory management
- Cash handling
- Visual merchandising
- Loss prevention
- Stock rotation
- Retail operations
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Rite Aid
12.2021 - Current
Merchandising Supervisor
Rite Aid
01.2009 - 12.2021
Price Accuracy Coordinator
Rite Aid
07.2004 - 12.2008
No Degree - Medical Assistant
Boston Reed College
High School Diploma -
King City High School
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