Lizbeth Gonzalez
Greensboro,NC
Summary
Dedicated customer service professional with 3 years experience in different work environments. Hardworking and passionate job seeker with strong organizational skills eager to secure a "Support Representative II" position. Ready to help achieve company goals.
Overview
6
6
years of professional experience
2
2
Certificate
Work History
QC Specialist
Riverdale Global Liquid Color / Additive Dispersions For Plastics
10.2021 - 06.2022
- Reported problems and concerns to management.
- Collected and analyzed data to measure effectiveness of quality control processes.
- Recorded and organized test data for report generation and analysis.
- Performed routine maintenance and calibration on testing equipment.
- Assessed products or services to evaluate conformance with quality standards.
Customer Service Cashier
Burlington Stores, Inc.
08.2020 - 07.2021
- Trained several new employees in different departments, (operating cashiers, sales floor practices, and preparing merchandise back in the warehouse.)
- Communicated best practices to team members, continuously helping to optimize standard operating procedures for responses to different concerns.
- Took on challenging calls from less experienced customer service team members.
- Offered in-store financing with store credit card or layaway options also hold items based on customer's unique needs.
Hostess
Hams Restaurants
03.2016 - 08.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Education
Associate of Arts - Medical Billing And Coding
Guilford Tech Community College
Jamestown, NC12.2023
High School Diploma -
Southern Guilford High School
Greensboro, NC06.2018
Skills
- Medical Terminology
- Conflict management
- Efficient time management
- Multitasking
- Task prioritization
- Verbal and Written Communication
- Sorting and Labeling
- Customer and Client Relations
- Data Entry
- Google Drive
- Telephone Skills
Certification
Future, CPC-A (Certified professional Coder Apprentice)
Medical Office Administration - Billing and Coding
Languages
Spanish
Professional Working
Timeline
QC Specialist
Riverdale Global Liquid Color / Additive Dispersions For Plastics
10.2021 - 06.2022
Customer Service Cashier
Burlington Stores, Inc.
08.2020 - 07.2021
Hostess
Hams Restaurants
03.2016 - 08.2018
Associate of Arts - Medical Billing And Coding
Guilford Tech Community College
High School Diploma -
Southern Guilford High School
Future, CPC-A (Certified professional Coder Apprentice)
Similar Profiles
Justin WinkleJustin Winkle
Warehouse Worker at National Plastics ColorWarehouse Worker at National Plastics Color
Patrick SekmistrzPatrick Sekmistrz
Shift Group Leader at Wyandotte Dispersions and Resins-BASFShift Group Leader at Wyandotte Dispersions and Resins-BASF
Thad ClardyThad Clardy
Tooling Technician at Berry Global PlasticsTooling Technician at Berry Global Plastics