Summary
Overview
Work History
Education
Skills
Timeline
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Lizbeth Gort

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

22
22
years of professional experience

Work History

Nurse Assistant

Victoria Hospital
01.2022 - 06.2023
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Referral Coordinator

Miami Children Hospital
03.2007 - 04.2012
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Scheduled appointments with specialists on behalf of clients.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.

Customer Service Representative

Children's Psychiatric Center
01.2001 - 02.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06.1985

Skills

  • Microsoft Word
  • Report Transcription
  • Credit Card Payment Processing
  • Time Management
  • Excellent People Skills
  • Negotiation Tactics
  • Exceeding Customer Expectations
  • Listening Skills
  • Medical Terminology
  • Call Transfers
  • Client Satisfaction
  • Scheduling Software

Timeline

Nurse Assistant

Victoria Hospital
01.2022 - 06.2023

Referral Coordinator

Miami Children Hospital
03.2007 - 04.2012

Customer Service Representative

Children's Psychiatric Center
01.2001 - 02.2007

High School Diploma -

Miami Coral Park Senior High School

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Lizbeth Gort