Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizbeth Gutierrez

Tulare,CA

Summary

Dynamic Shift Lead Manager with proven expertise at Taco Bell in enhancing customer satisfaction and team performance. Skilled in employee training and cash handling, I effectively resolved complaints and coached staff, contributing to a positive work environment. Recognized for maintaining compliance and optimizing schedules to meet operational goals.

Overview

3
3
years of professional experience

Work History

Shift Lead Manager

Taco Bell
09.2023 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Cashier

Panera
05.2023 - 02.2024
  • Greeted customers entering store and responded promptly to customer needs
  • Adapted to varying schedules to support company objectives.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Crew Member

Burger King
07.2022 - 12.2022
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Enhanced team efficiency by consistently preparing workstations before peak hours.

Education

Certificate - Animal Health

College of The Sequoias
Visalia, CA
04.2024

High School Diploma -

Tulare Union High School
Tulare, CA
06.2021

Skills

  • Team motivation
  • Employee training
  • Cash handling
  • Energetic and enthusiastic
  • Opening and closing procedures
  • Punctual and reliable
  • Team development
  • Delegating work
  • Schedule oversight
  • Handling customer complaints
  • Mentoring and coaching
  • Interpersonal skills
  • Decision-making
  • Flexible schedule
  • Compliance
  • Critical thinking
  • Computer skills

Languages

Spanish
Native or Bilingual

Timeline

Shift Lead Manager

Taco Bell
09.2023 - Current

Cashier

Panera
05.2023 - 02.2024

Crew Member

Burger King
07.2022 - 12.2022

Certificate - Animal Health

College of The Sequoias

High School Diploma -

Tulare Union High School

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Lizbeth Gutierrez