Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizbeth Gutierrez Dominguez

Pike Road

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Alorica
05.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Handled electronic payments over the phone .

Team Member

AMC Theaters
08.2024 - 06.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Education

High School Diploma -

Hooper Academy
Hope Hull, AL
05-2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Payment processing
  • Fluent bilingualism

Languages

Spanish
English

Timeline

Team Member

AMC Theaters
08.2024 - 06.2025

Customer Service Representative

Alorica
05.2024 - Current

High School Diploma -

Hooper Academy

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