Lizbeth Jaimes
Austin
Summary
Proactive and customer-focused, I excelled at Longhorn Steakhouse by significantly increasing sales through upselling and delivering exceptional service. My strong work ethic and multitasking abilities, coupled with a talent for managing customer feedback and shift coordination, have consistently enhanced guest satisfaction and team performance.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Longhorn Steakhouse
01.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
High School Diploma -
William B Travis High School
Austin Tx06-2020
Skills
- Strong work ethic
- Exceptional customer service
- Multitasking and organization
- Positive and professional
- Reliable and responsible
- Adaptable and flexible
- Customer feedback management
- Shift management
- Quality control
- Cash handling
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
- Food Handler Certificate (FHC) - American National Standards Institute (ANSI).
Languages
Spanish
Native or Bilingual
Timeline
Server
Longhorn Steakhouse
01.2018 - Current
High School Diploma -
William B Travis High School
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