Lizbeth Lozano Najera
New Braunfels,TX
Overview
10
10
years of professional experience
Work History
Office Manager
Farmers Insurance Agency
Austin, TX
08.2019 - Current
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Receptionist
Clay Cooley Nissan
Austin, TX
12.2016 - 11.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Server
IHOP ACG
Austin, Texas
10.2010 - 08.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
William B. Travis High School
Austin, TX06.2012
Skills
- Greet Guests
- Managing Operations and Efficiency
- Sales Activities
- Office Management
- Customer Service
- Customer Complaint Resolution
- Email Software
- Microsoft Windows
Timeline
Office Manager
Farmers Insurance Agency
08.2019 - Current
Receptionist
Clay Cooley Nissan
12.2016 - 11.2017
Server
IHOP ACG
10.2010 - 08.2016
High School Diploma -
William B. Travis High School