Overview
Work History
Education
Skills
Timeline
OfficeManager

Lizbeth Lozano Najera

New Braunfels,TX

Overview

10
10
years of professional experience

Work History

Office Manager

Farmers Insurance Agency
Austin, TX
08.2019 - Current
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Receptionist

Clay Cooley Nissan
Austin, TX
12.2016 - 11.2017
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Sorted, received and distributed mail correspondence between departments and personnel.

Server

IHOP ACG
Austin, Texas
10.2010 - 08.2016
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Education

High School Diploma -

William B. Travis High School
Austin, TX
06.2012

Skills

  • Greet Guests
  • Managing Operations and Efficiency
  • Sales Activities
  • Office Management
  • Customer Service
  • Customer Complaint Resolution
  • Email Software
  • Microsoft Windows

Timeline

Office Manager

Farmers Insurance Agency
08.2019 - Current

Receptionist

Clay Cooley Nissan
12.2016 - 11.2017

Server

IHOP ACG
10.2010 - 08.2016

High School Diploma -

William B. Travis High School
Lizbeth Lozano Najera