Lizbeth Maldonado
Austin,TX
Summary
Experienced hospitality professional dedicated to delivering exceptional and memorable customer experiences. Motivated team player with a strong work ethic and enthusiasm for new challenges. Committed to learning and implementing efficient processes to drive organizational success.
Overview
2
2
years of professional experience
Work History
Cashier
Central Market HEB
Austin , TX
02.2023 - Current
- Always welcomed customers in a friendly manner, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers promptly and responded to any questions and concerns, always providing accurate information.
- Answered phone calls to assist customers with questions and orders.
- Processed payments, refunds, and exchanges quickly and promptly for customers to exceed productivity in sales standards.
Head Hostess
Estancia Brazilian Steakhouse
Austin , TX
06.2023 - 09.2024
- Greeted guests with a smile and a positive attitude upon arrival, and quickly helped them get checked in.
- Provided excellent customer service and ensured that all guests received prompt, courteous attention from myself and the hostesses.
- Resolved any complaints or issues with customers quickly and professionally.
- Maintained a clean and organized work environment for the hostesses at all times.
- Collaborated and communicated effectively with the other hostesses and managers to coordinate large parties or events.
- Performed administrative tasks such as payroll processing, filling documents, and following health and safety regulations within the restaurant.
- Answered phone calls to provide dining information, take reservations, and answer customer inquiries.
Education
Associate of Science - Pre-Medicine
Austin Community College
Austin, TX05-2027
Skills
- Customer service excellence
- Time management skills
- Organizational & multi-task abilities
- Computer skills
- Marketing initiatives
- Detail Oriented
- Positive and professional attitude
- Phone Etiquette
- Problem solving skills
- Written & verbal Communication skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Affiliations
- Member of the Adelphi Acre Community Garden.
- Volunteer at the Heart Hospital of Austin.
References
References available upon request.
Timeline
Head Hostess
Estancia Brazilian Steakhouse
06.2023 - 09.2024
Cashier
Central Market HEB
02.2023 - Current
Associate of Science - Pre-Medicine
Austin Community College
Similar Profiles
Fernando RochaFernando Rocha
Produce Sales Specialist at Central Market HEBProduce Sales Specialist at Central Market HEB
Marco VeraMarco Vera
Central Market at Central Market HEBCentral Market at Central Market HEB
Donnell StrangeDonnell Strange
Cashier at Central Market HEBCashier at Central Market HEB