Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
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Lizbeth Maldonado

Austin,TX

Summary

Experienced hospitality professional dedicated to delivering exceptional and memorable customer experiences. Motivated team player with a strong work ethic and enthusiasm for new challenges. Committed to learning and implementing efficient processes to drive organizational success.

Overview

2
2
years of professional experience

Work History

Cashier

Central Market HEB
Austin, TX
02.2023 - Current
  • Always welcomed customers in a friendly manner, offering assistance to help find store items.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Greeted customers promptly and responded to any questions and concerns, always providing accurate information.
  • Answered phone calls to assist customers with questions and orders.
  • Processed payments, refunds, and exchanges quickly and promptly for customers to exceed productivity in sales standards.

Head Hostess

Estancia Brazilian Steakhouse
Austin, TX
06.2023 - 09.2024
  • Greeted guests with a smile and a positive attitude upon arrival, and quickly helped them get checked in.
  • Provided excellent customer service and ensured that all guests received prompt, courteous attention from myself and the hostesses.
  • Resolved any complaints or issues with customers quickly and professionally.
  • Maintained a clean and organized work environment for the hostesses at all times.
  • Collaborated and communicated effectively with the other hostesses and managers to coordinate large parties or events.
  • Performed administrative tasks such as payroll processing, filling documents, and following health and safety regulations within the restaurant.
  • Answered phone calls to provide dining information, take reservations, and answer customer inquiries.

Education

Associate of Science - Pre-Medicine

Austin Community College
Austin, TX
05-2027

Skills

  • Customer service excellence
  • Time management skills
  • Organizational & multi-task abilities
  • Computer skills
  • Marketing initiatives
  • Detail Oriented
  • Positive and professional attitude
  • Phone Etiquette
  • Problem solving skills
  • Written & verbal Communication skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited

Affiliations

  • Member of the Adelphi Acre Community Garden.
  • Volunteer at the Heart Hospital of Austin.

References

References available upon request.

Timeline

Head Hostess

Estancia Brazilian Steakhouse
06.2023 - 09.2024

Cashier

Central Market HEB
02.2023 - Current

Associate of Science - Pre-Medicine

Austin Community College

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Lizbeth Maldonado