Lizbeth Marrero
Miami,FL
Summary
Agile Project Manager dedicated to driving process improvements and team success. Successfully optimized client assignments, achieving a significant increase in customer satisfaction and operational efficiency. Utilized strong communication and collaboration skills to meet project deadlines and enhance service quality.
Overview
6
6
years of professional experience
Work History
Agile Project Manager
Grafton Furniture
Miami, FL
08.2020 - 04.2026
- Collaborated with team members to align on project objectives and ensure timely completion.
- Directed team activities by establishing task priorities, and providing guidance.
- Evaluated incoming requests to optimize client assignments according to business demands.
- Analyzed client orders and deadlines to allocate driving personnel efficiently.
- Managed essential paperwork for client shipments, ensuring accuracy and compliance.
- Communicated estimated arrival times and delays to clients and recipients to manage expectations.
- Collaborated with production teams to coordinate internal product movements effectively.
- Resolved customer issues promptly, enhancing satisfaction through informed service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assessed customer needs quickly during interactions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
High School Diploma -
South Dade Senior High School
Homestead, FL06-2003
Some College (No Degree) - PMP Certification
PMI Management Institute
Davie, FLSkills
- Agile methodology
- Project delivery
- Process improvement
- Risk management
- Data analysis
- Team leadership
- Team collaboration
- Communication skills
- Verbal communication
- Attention to detail
- Self-direction
- Multitasking
Languages
- English
- Spanish
Timeline
Agile Project Manager
Grafton Furniture
08.2020 - 04.2026
High School Diploma -
South Dade Senior High School
Some College (No Degree) - PMP Certification
PMI Management Institute