Lizbeth Martinez
Summary
To be successful providing fast, high-quality customer service to guests. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Server
Olive Garden
03.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Crocs
10.2022 - 03.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Provided our employees with a safe environment to succeed in the workplace.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Associate of Arts - Clinical Psychology
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ05.2024
Skills
- Problem solving
- Leadership
- Adaptable
- Good communication
- Compassionate
- Empathetic
- Organization
- Collaboration
- Flexibility
- Emotional intelligence
- Active listener
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Olive Garden
03.2023 - Current
Manager
Crocs
10.2022 - 03.2023
Associate of Arts - Clinical Psychology
Maricopa Community Colleges - Estrella Mountain Community College
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