Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant

Lizbeth Martinez

Las Vegas,NV

Summary

Dynamic Administrative Assistant with a proven track record at Desert Sand Property Management, excelling in customer service and office management. Skilled in optimizing scheduling and enhancing communication, I effectively processed insurance claims and maintained confidentiality, contributing to a positive work environment and improved client satisfaction. A dedicated team player committed to excellence.

Overview

23
23
years of professional experience

Work History

Administrative Assistant

Desert Sand Property Management
05.2013 - Current
  • Handled multi-line phone system, efficiently routing calls and greeting visitors while delivering messages.
  • Maintained strict confidentiality of sensitive information through adherence to privacy policies and secure filing practices.
  • Delivered outstanding customer service by promptly responding to inquiries and effectively addressing concerns.
  • Cultivated a positive work environment through strong communication skills and fostering colleague relationships.
  • Optimized executive calendar management by strategically scheduling appointments to avoid conflicts.
  • Oversaw inventory management of office supplies, placing orders as needed to ensure availability.
  • Processed client insurance claims, ensuring timely submissions for optimal outcomes.
  • Answered emails from tenants and clients swiftly, enhancing overall communication effectiveness.

Medical Assistant

Gastroenterology Center
05.2002 - 05.2013
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Medical Assistant Diploma - Medical Assistant

The Academy of Healing Arts
Las Vegas, NV
04.2002

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Filing claims with insurance companies
  • Verify Insurance for current and new patients
  • Customer relations
  • Clerical support
  • Scheduling
  • Office management
  • Professional communication
  • Scheduling and calendar management
  • Dedicated team player
  • Appointment scheduling
  • Invoice processing
  • Documentation and reporting

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

Desert Sand Property Management
05.2013 - Current

Medical Assistant

Gastroenterology Center
05.2002 - 05.2013

Medical Assistant Diploma - Medical Assistant

The Academy of Healing Arts

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Lizbeth Martinez