Summary
Overview
Work History
Education
Skills
Timeline
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Lizbeth Meneses

Lizbeth Meneses

Miami,FL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Centro Envios Y Mas
09.2021 - 02.2024
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Cross-trained and backed up other customer service managers.

Customer Service Manager

Rico Pan
01.2018 - 09.2021
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Controlled resources and utilized assets to achieve qualitative and quantitative targets.
  • Developed detailed plans based on broad guidance and direction.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.

Education

Medical Assistant - Medicina

South Florida Institute of Technology
Miami, FL
05.2023

Skills

  • Computer Skills
  • Multi-Line Phone Systems
  • Business Development
  • Clerical Support

Timeline

Customer Service Representative

Centro Envios Y Mas
09.2021 - 02.2024

Customer Service Manager

Rico Pan
01.2018 - 09.2021

Medical Assistant - Medicina

South Florida Institute of Technology

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Lizbeth Meneses