Lizbeth Morales
Garland,TX
Summary
Dynamic Supervisor with a proven track record at JDSPORTS, excelling in staff management and training. Enhanced team productivity through strategic planning and effective problem-solving, while fostering a positive work environment. Committed to optimizing customer service and driving performance improvements, resulting in increased employee satisfaction and reduced turnover.
Overview
3
3
years of professional experience
Work History
Supervisor
JDSPORTS
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Collected, arranged, and input information into database system.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
Visual And Performing Arts
North Garland High School
Garland, TX05.2023
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Attention to detail
- Decision-making
- Complex Problem-solving
- Inventory control
- Staff development
- Strategic planning
- Team building
- Processes and procedures
- Operations management
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
- Project planning
- Business development
- Verbal and written communication
- Coaching and mentoring
- Performance management
- Multitasking Abilities
- Multitasking
- Adaptability and flexibility
- Active listening
- Professionalism
- Organizational skills
- Reliability
- Self motivation
- Team leadership
Timeline
Supervisor
JDSPORTS
01.2023 - Current
Visual And Performing Arts
North Garland High School
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