Lizbeth Mulgado
Mesa,Arizona
Summary
Results-driven Manager with proven track record in team development and achieving business objectives. Demonstrates strong ownership and initiative in fast-paced environments, consistently exceeding performance targets. Skilled in fostering productive relationships and optimizing procedures to enhance productivity. Experienced in balancing team performance with customer service excellence, ensuring organizational success.
Overview
11
11
years of professional experience
Work History
Manager
LaundroLab
Mesa, Arizona
08.2024 - Current
- Supervised daily laundry operations, ensuring quality and efficiency across multiple shifts.
- Managed staff schedules to optimize workflow and enhance operational coverage.
- Trained team members on equipment usage and safety protocols to maintain a secure environment.
- Resolved customer inquiries regarding service issues, ensuring prompt resolutions.
- Developed training materials to improve team skills and operational knowledge.
- Facilitated effective conflict resolution among team members while preserving positive relationships.
- Conducted weekly audits of laundry operations to identify improvement opportunities.
- Provided on-the-job training for new employees to ensure competency in job responsibilities.
- Coordinated communication between departments to enhance collaboration and workflow.
- Oversaw scheduling and resource allocation for staff and projects.
- Facilitated meetings and prepared agendas to streamline discussions and decisions.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Organized promotional events and activities to boost community involvement and outreach.
- Assisted in organizing promotional events.
- Assisted with the development and implementation of marketing campaigns.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Informed customers about current promotions and discounts.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of industry trends and best practices.
- Motivated staff members to achieve organizational objectives.
Office Assistant
GOAT Roofing
Mesa , AZ
04.2024 - 07.2024
- Coordinated with contractors to ensure timely project execution and quality standards.
- Managed customer relationships through regular follow-ups and service inquiries.
- Maintained accurate records of all sales activities including quotations, orders, payments.
- Followed up with customers after installation and repair work was completed for feedback.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Collaborated with team members to ensure project timelines were met efficiently.
- Managed roofing project schedules and resources effectively.
- Communicated with clients regarding project updates and expectations.
- Ordered necessary supplies for upcoming jobs
- handled payments from both customers and insurance claims
Branch Manager
Fast Auto And Payday Loans/ Southwest Title Loans
San Diego/Mesa, AZ
05.2018 - 04.2024
- Advanced from Sales Representative to management due to exceptional performance.
- Managed daily operations of branch location and ensured compliance with regulations.
- Supervised staff, providing training and support to enhance service quality.
- Oversaw loan processing, ensuring accurate documentation and timely approvals.
- Conducted regular audits to maintain financial integrity and operational efficiency.
- Coordinated marketing efforts to promote branch services within the community.
- Resolved customer inquiries and complaints effectively to maintain positive relationships.
- Managed staff scheduling, hiring and training processes.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Planned work schedules to maintain adequate staffing levels.
- Oversaw $350,000 in store loans for month to date.
- Trained staff to enhance lending and account management, driving consistent customer growth.
- Developed branch schedules to optimize manpower utilization and maximize effectiveness.
- Supervised cash handling procedures and ensured accurate bank deposits.
Shift Lead
Metro Pcs
El Cajon
10.2016 - 03.2018
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Boosted sales through effective customer service and product recommendations.
- Maintained organized merchandise displays and stock levels for optimal presentation.
- Processed transactions accurately using point-of-sale system.
- Conducted inventory counts and managed restocking processes to maintain availability.
- Implemented promotional displays to attract customer interest and drive sales.
- Collaborated with team members to enhance overall customer service experiences.
- Greeted customers and provided exceptional assistance during product selection.
Cashier, Hostess
Viejas Casino
Alpine
09.2015 - 10.2016
- Analyzed seating arrangements to maximize guest accommodation.
- Ensured exceptional customer service in a high-paced environment.
- Fulfilled cash handling procedures with precision and accuracy.
- Managed cash register, executing daily cash reconciliation tasks.
- Processed transactions swiftly, using cash, checks, or cards.
- Operated register efficiently, processing payments via diverse methods.
- Greeted and seated guests promptly during peak dining hours.
- Coordinated reservations and seating arrangements effectively.
Secretary
Grossmont Community College
El Cajon
08.2014 - 06.2015
- Guided students in analyzing school schedules to optimize efficiency.
- Coordinated student availability to facilitate scheduling.
- Submitted requests to supervisor for student accommodations.
- Assisted in organizing counseling sessions based on student needs.
- Maintained electronic filing systems for efficient document retrieval and storage.
- Managed correspondence and communication between staff and external partners.
- Handled incoming inquiries, directing them to appropriate personnel swiftly.
Education
Associate of Science - Business
Grossmont Community College
El Cajon08.2014
High School Diploma -
Otay Ranch High School
Chula Vista06.2012
Skills
- Staff management and development
- Customer service excellence
- Payroll and benefits administration
- Operational efficiency strategies
- Conflict resolution techniques
- Performance evaluation and feedback
- Strategic planning and execution
- Coaching and mentoring skills
- Performance management systems
- Customer relationship management (CRM)
- Marketing strategies
- Schedule preparation and coordination
- Salesforce administration
- Verbal and written communication skills
- Recruiting and interviewing processes
- Decision-making capabilities
- Partnership development initiatives
- Shift scheduling optimization
- Work prioritization methods
- Policy implementation practices
- Cross-functional team leadership
- Sales management expertise
- Employee onboarding processes
Languages
English
Full Professional
Spanish
Professional
Timeline
Manager
LaundroLab
08.2024 - Current
Office Assistant
GOAT Roofing
04.2024 - 07.2024
Branch Manager
Fast Auto And Payday Loans/ Southwest Title Loans
05.2018 - 04.2024
Shift Lead
Metro Pcs
10.2016 - 03.2018
Cashier, Hostess
Viejas Casino
09.2015 - 10.2016
Secretary
Grossmont Community College
08.2014 - 06.2015
Associate of Science - Business
Grossmont Community College
High School Diploma -
Otay Ranch High School