Lizbeth Novak
Newnan,GA
Summary
I am a detailed-oriented, bilingual customer service representative with dedicated motivation to maintain customer satisfaction and to meet company expectations. I have the ability to acclimatize quickly to changes in technology and troubleshooting procedures. I am comfortable working within a team environment and am equally comfortable with working independently when required.
Overview
15
15
years of professional experience
Work History
Inside Sales and Customer Service
Stairway Shop
Newnan, GA
08.2024 - 01.2025
- Prepared quotes for prospective customers based on their needs and budget requirements.
- Responded to customer inquiries in a timely manner via phone or email.
- Provided technical support to customers regarding products and services.
- Consulted with customers to aid selection and purchase of products that met needs.
Customer Sales and Support
Arke, Inc
Newnan, GA, Georgia
12.2015 - Current
- Greeted customers and provided exceptional customer service.
- Provided accurate information on products and services to customers.
- Assisted customers with product selection, queries, and complaints.
- Advised customers on product features, benefits and warranties.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
- Handled returns of merchandise in accordance with company policy.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Call Center Agent
ArkeYokogawa
Newnan, GA
02.2015 - Current
- Route calls to the appropriate resource in a professional manner.
- Handle customer inquiries by telephone and email.
- Serve as conference room coordinator.
- Light administrative duties.
Help Desk Support Agent
Field Solutions Contractor for NCR
Peachtree City, GA
03.2013 - 02.2015
- Provide basic, intermediate support for POS hardware and peripherals by performing troubleshooting steps to resolve issues and escalate to other departments to resolve customer issue when necessary.
- Provide detailed analysis reports including process, performance reports.
- Initiating appropriate action plans.
Help Desk Support Agent
Volt Contractor for NCR
Peachtree City, GA
10.2011 - 03.2013
- Provided basic, intermediate support in fast-paced call center environment.
- Assisted customers with rental and billing issues as well as general inquiries.
- Provided detailed analysis reports including process, performance reports.
- Initiating appropriate action plans
Guest Service Agent / Front Desk
Wyndham Peachtree Conference Center
Peachtree City, GA
06.2010 - 08.2011
- Assist guest with checking in and out of hotel.
- Assisting guest with billing issues.
- Addressed guest with billing inquiries and complaints.
- Light administrative duties.
Education
High School Technical Diploma -
Newnan High School
05.2010
Skills
- Bilingual
- Strong Organizational skills with the ability to multi-task
- Excellent communication skills
- Creative problem solving
- Courteous demeanor
- Energetic work attitude
- Conflict resolution
- Enthusiastic developer of good relations with clients
- Telephone inquiries
- Issue and Complaint Resolution
- Customer Service Excellence
Timeline
Inside Sales and Customer Service
Stairway Shop
08.2024 - 01.2025
Customer Sales and Support
Arke, Inc
12.2015 - Current
Call Center Agent
ArkeYokogawa
02.2015 - Current
Help Desk Support Agent
Field Solutions Contractor for NCR
03.2013 - 02.2015
Help Desk Support Agent
Volt Contractor for NCR
10.2011 - 03.2013
Guest Service Agent / Front Desk
Wyndham Peachtree Conference Center
06.2010 - 08.2011
High School Technical Diploma -
Newnan High School
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