Open To Work
Lizbeth Olmos
NEW CANEY,TX
Work Preference
Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
ReceptionistSales AssociateReceiving AssociateCustomer Service CashierOffice WorkerWork Type
Full TimePart TimeLocation Preference
On-SiteLocation: NEW CANEY, TX, USPorter, TXKingwood, TXHumble, TXConroe, TX
Open to relocation: Yes
Salary Range
$11/hr - $1000/hrImportant To Me
Flexible work hoursCareer advancementHealthcare benefitsWork-life balancePaid time offPaid sick leaveSummary
Experienced Customer Service Supervisor with 8 years of experience in leading and managing a team of customer service representatives to achieve a 20% increase in customer satisfaction ratings. Successfully developed and implemented new customer service policies and procedures resulting in a 15% reduction in customer complaints. Skilled in working with cross-functional teams to deliver projects on time and within budget.
Experienced with supervising team activities, ensuring operational efficiency and smooth shift transitions. Utilizes strong communication and organizational skills to maintain high-performing team environment. Track record of effective problem-solving and conflict resolution, ensuring consistent quality and productivity.
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dollar General
08.2024 - 09.2025
- I engage with customers and help them out with there cupons. I also help out closing or counting money, stock the areas that needs to be stock. I also recover the store so that way customers are able to shop nicely.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on best practices for customer service and sales techniques.
Receiving Supervisor
Burlington
03.2020 - 10.2024
- Supervised receiving operations, ensuring timely and accurate processing of incoming shipments.
- Trained and mentored team members on safety protocols and efficient handling procedures.
- Implemented inventory control measures to minimize discrepancies and enhance stock accuracy.
- Coordinated daily schedules for receiving staff, optimizing workflow efficiency across shifts.
- Analyzed receiving data to identify trends, driving continuous improvement initiatives within the department.
- Streamlined documentation procedures for inbound shipments, reducing errors in record-keeping while maintaining compliance with regulatory requirements.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours without compromising employee work-life balance.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Tag and Price the merchandise so it can go on the floor
Sales Floor Supervisor
Burlington
03.2020 - 10.2024
- Engage with customers and help customers find merchindise they need. I clean and recover the floor and also count money when its time to close. I also reflow the floor and move merchindise around and have it ready for customers to shop.
- Supervised daily operations to ensure optimal customer service and sales performance.
- Trained and mentored staff in sales techniques and product knowledge.
Customer Service Supervisor
Burlington
03.2020 - 10.2024
- I’m a key holder I help out my cashiers make sure they are doing Fast and scanning the correct way always observing them so I can coach them right there right then helping clean front end getting the queuing clean and organize I do mos to mark out of stock if anything damage I count money and closes register and will help out any where if needed making sure my cashier are asking for credit cards and surveys and capturing phone numbers just in case they loose there receipts always line busting if needed handling customers always making sure we are friendly and working as a team work and helping each other out. I can do register and closing the register if needed or if it’s time for closing making sure the store looks ready for next shift
- Supervised customer service team, ensuring adherence to company policies and standards.
- Trained new employees on customer engagement techniques and operational procedures.
Education
High School Diploma -
06.2012
Skills
- Communication Expert
- Leadership Expert
- Bilingual Expert
- Team leader Expert
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Performance improvement
- Staff motivation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Lead - Dollar General
08.2024 - 09.2025
Receiving Supervisor - Burlington
03.2020 - 10.2024
Sales Floor Supervisor - Burlington
03.2020 - 10.2024
Customer Service Supervisor - Burlington
03.2020 - 10.2024
New Caney High School - High School Diploma,