Lizbeth Pena
Peachtree City,GA
Summary
Quality Assurance Analyst with experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Quality Assurance Analyst
FedEx
Union City, GA
06.2023 - Current
- As an overnight shift quality assurance analyst, I ensure that the outbound shipments we sent to distributions and consumers are damage free by inspecting it thoroughly
- I also examine the shipments coming it. When doing my walk through the warehouse I search for anything that isn’t to standard and bring it to operations attention so it can be fix immediately
- I also ensure all product on pallets are safely put away so there is no risk on the pallet falling and causing an injury
- I assist with placing product on hold when there is a deficit, so it does not reach to the consumer
- I also communicated with other departments such as; operations, gatehouse, inventory and customer service
Senior Recruiter
A1 Quality Logistical
11.2021 - 12.2022
- As a senior recruiter, I would source for qualified candidates for different positions that were available
- Between inbound and outbound call, on average I spoke to 150 people a day
- Not only did I reach out to candidates by phone call but also via text and email
- Throughout the day, I managed answering emails whether they were managers or candidates
- I used Indeed, ZipRecruiter, and Craigslist to source and find qualified candidates
- When dividing my day , I would always start off with the accounts that were high priority and work my way down
- I would go to warehouses to assist with orientation and make sure each candidate has completed their contract
- I would personally go out and pass out flyers to different locations , instate and out of state.
Customer Service Representative
Chime Solutions
08.2020 - 10.2021
- As a customer service agent who takes multiple English and Spanish inbound calls , my skills of active listening have grown
- Since I have to notate with details on why the customer called and what was done to resolve it, it is greatly important to listen to the caller
- With this job I have also put to use my quick problem solving skills in order to assist the customer
- Working as a customer service agent has giving me the experience on seeing different and quick ways to help and be satisfied the customer.
Sandwich Artist
Subway
06.2016 - 08.2020
- At Subway I worked from making sandwiches to running the register to baking and prepping food
- With Subway being my first job, it gave me the chance to use and improve the skill of multitasking.
Receptionist
Superb nails and more
10.2018 - 04.2019
- Not only was I a front receptionist taking calls to make appointments and checking in and out clients , but I was also in charge of hosting every customer coming in and make sure they are comfortable until a nail technician can assist them.
Education
High school diploma -
Mcintosh High School
Peachtree City, GA05.2018
Skills
- Spanish
- English
- Customer service
- Recruiting
- Call Monitoring
- Quality Assurance
- Teamwork and Positive Attitude
- Documentation skills
- Collaborative Team Player
Timeline
Quality Assurance Analyst
FedEx
06.2023 - Current
Senior Recruiter
A1 Quality Logistical
11.2021 - 12.2022
Customer Service Representative
Chime Solutions
08.2020 - 10.2021
Receptionist
Superb nails and more
10.2018 - 04.2019
Sandwich Artist
Subway
06.2016 - 08.2020
High school diploma -
Mcintosh High School