Lizbeth Perez De Leon
Apex,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position.
Overview
13
13
years of professional experience
Work History
Business Owner
Lone Star Painting NC LLC
10.2014 - 12.2022
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Employed prompt decision-making and in-depth research to resolve issues.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
- Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Drafted invoices for completed work.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Restaurant Supervisor
Qdoba Eats
12.2012 - 06.2013
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
Restaurant Crew Member
Screaming Coyote Cafe
01.2011 - 12.2011
- Followed food safety protocols and best practices as instructed by ServSafe training.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Resolved customer complaints to patron satisfaction, resulting in repeat business.
- Operated as full-service food provider in Cafe Capistrano establishment by taking orders, preparing meals and collecting payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Prepared products following restaurant, health, and safety standards and procedures.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Supervisor
Qdoba Eats
08.2005 - 01.2009
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored adherence to corporate policies, procedures, and standards as well as industry health and safety regulations.
- Greeted and interacted positively with customers, promoting specials and providing information on key product offerings.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Coordinated efforts of assigned teams with focus on productivity, efficiency and achieving top customer experience.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Education
Associate of Science - Cyber Security
Wake Technical Community College
Raleigh, NC06.2027
GED -
Sampson Community College
Clinton, NC06.2014
Skills
- Inventory Control Processes
- Balanced Work Ethic
- Work Planning and Prioritization
- Adaptable and Flexible
- Change and Growth Management
- Job Assignments
- Business Management and Development
- Financial Planning
- Financial Administration
- Purchasing and Planning
- Budgeting and Cost Control
- Attention to Detail
Additional Information
I enjoy spending quality time with my family. When I have some spare time I like keeping myself busy with a jigsaw puzzle, labeling things around the house using my cricut machine. Overall organizing anything around the house and office.
Languages
English
Spanish
Timeline
Business Owner
Lone Star Painting NC LLC
10.2014 - 12.2022
Restaurant Supervisor
Qdoba Eats
12.2012 - 06.2013
Restaurant Crew Member
Screaming Coyote Cafe
01.2011 - 12.2011
Restaurant Supervisor
Qdoba Eats
08.2005 - 01.2009
Associate of Science - Cyber Security
Wake Technical Community College
GED -
Sampson Community College
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