Lizbeth Pulido
3534 W Ball Road, Apt. 139 Anaheim,CA
Summary
Professional and compassionate individual with multiple years of experience helping clients with social and emotional issues learn techniques to deal with daily challenges. Expert on teaching others to tackle problems constructively through behavior modification. Motivated to empower clients through development of healthy communication and coping strategies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Support Specialist
Embark Behavioral Health
10.2023 - Current
- Psychoeducation / group facilitation (DBT, TF-CBT, SMART, and CBT)
- Completion of clinical documentation
- Parent coaching
- Administration of outcomes (PHQ-9, GAD, YOQ- SR)
- Developed strategies to help patients cope with stress and anxiety and build resilience.
- Administration tasks
Patient Communication Representative
UCLA Health
03.2022 - 10.2023
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand clinics policies and procedures.
- Assisted patients with all appointment scheduling, medication refills, referrals and registration activities for supported clinics
- Met workflow requirements and took on 30-55 calls a day on average
Assistant Supervisor / Parent Trainer/ RBT
Acuity Behavior Solutions
05.2018 - 03.2022
- Implemented and established behavior reduction and skill acquisition treatment plans for children between the ages of 2-18.
- Start up new cases, supervise and train new behavior technicians
- Worked as part of collaborative team with supervisors, behavior therapists and parents to implement positive interventions for over 20 cases at time
- Assisted supervisors on running assessments with parents and coordination of care with other services child may need
- Trained parents on child specific behavioral techniques for rising issues or concerns in home
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
Server/ Trainer
SOCIAL Huntington Beach
08.2019 - 04.2021
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Provided a high quality dining experience for each guest, fulfilling each task in a fast and
productive manner - Entrusted with managerial responsibilities and duties as needed
- Maintained an atmosphere that upheld mission statement and followed company values
Server/Trainer
Tempo Urban Kitchen
01.2018 - 07.2020
- Providing a unique experience for all our guests to enjoy a new spin on Mexican-Asian fusion culinary food and
drinks. - Delivered a memorable fine dining experience for our
guests while always striving to exceed expectations - Trained new team members on restaurant procedures, menu items, and performance strategies.
- Created a team culture and established a consistent way of operating
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Server/ Trainer/Lead Host
Tortilla Jo's Downtown Disney
04.2015 - 01.2018
- Upheld high restaurant standards that included being
customer focused, guiding guests through extensive
drink/food menus , and remaining professional at all
times. - Managed and trained new hosts
- Handled customer care concerns that arose with staff or customers promptly and effectively
Education
Bachelor of Arts - Clinical Psychology
California State University - Dominguez Hills
Carson, CA05.2019
Skills
- Detail-oriented
- Adaptable
- Team Player
- Great Time Management
- Work well under high-pressure situations
- ABA Behavioral Intervention
- Clinical Documentation
- Crisis Management
Certification
- Certified Registered Behavior Technician, [Acuity Behavior Solutions] - [August 2020-September 2022]
- CPR Certified [December 2023]
- Embark Safety Care V7 [November 2023]
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Clinical Support Specialist
Embark Behavioral Health
10.2023 - Current
Patient Communication Representative
UCLA Health
03.2022 - 10.2023
Server/ Trainer
SOCIAL Huntington Beach
08.2019 - 04.2021
Assistant Supervisor / Parent Trainer/ RBT
Acuity Behavior Solutions
05.2018 - 03.2022
Server/Trainer
Tempo Urban Kitchen
01.2018 - 07.2020
Server/ Trainer/Lead Host
Tortilla Jo's Downtown Disney
04.2015 - 01.2018
Bachelor of Arts - Clinical Psychology
California State University - Dominguez Hills
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