Lizbeth Rodriguez
Summary
Organized Recreation Specialist I offering 5-year background serving and assisting in recreational programs for residents. Empathetic and kind professional possessing excellent interpersonal and time management abilities. Skillful in drafting programs, cash-handling, providing great customer service, and maintaining a positive attitude.
Overview
5
5
years of professional experience
Work History
Recreation Specialist I
Collier County
05.2019 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled customer inquiries and suggestions courteously and professionally.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced visitor experience by providing exceptional customer service and assistance in park navigation.
- Maintained clean and safe facilities, ensuring a welcoming environment for all park users.
- Assisted in preparing recreational materials and supplies for each activity.
- Collaborated with other recreation staff in developing new recreational activities.
- Efficiently multi-tasked during high volume call periods and in person customer interaction, ensuring all patrons received proper and professional service.
- Contributed to achieving booking opportunities, reserving pavilions or rooms for rentals for various occasions.
- Implemented policies and procedures for patrons to follow in order to have a safe and fun visit.
- Assisted in child care department in prep and execution of summer camp program, afterschool, and VPK.
- Assisted in the teaching of our system we utilize on a day to day basis.
- Assisted colleagues during peak seasons or high-demand situations, demonstrating flexibility and teamwork.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Education
Bachelor of Arts - Criminal Justice
Florida Gulf Coast University
Fort Myers, FL05.2024
Associate of Arts - Liberal Arts And Sciences
Florida Southwestern State College
Fort Myers, FL05.2021
Skills
- Safety awareness
- Safety understanding
- Guest Relations
- Staff Management
- Administrative Leadership
- Teamwork and Collaboration
- Time Management
- Computer Proficiency
- Attention to Detail
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Recreation Specialist I
Collier County
05.2019 - Current
Bachelor of Arts - Criminal Justice
Florida Gulf Coast University
Associate of Arts - Liberal Arts And Sciences
Florida Southwestern State College
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