Lizbeth Rodriguez
Orlando,FL
Summary
Strategic and detail-oriented Business Office Manager with a strong foundation in Financial Aid and operational leadership. Focused on policy compliance, process improvement, and efficiency. Recognized for a proactive approach to problem-solving, team coaching, and a consistent focus on student-centered service and cross-departmental collaboration.
Overview
7
7
years of professional experience
Work History
Business Office Manager
Concorde Career Institute
02.2022 - Current
- Oversee campus business operations, including student billing, payment collection, and account resolution
- Achieved 100% monthly collections goals for FY25 YTD, with 0 student withdrawals due to non-payment
- Developed and implemented process improvements, including tracking systems for open purchase orders and credit card usage compliance
- Perform credit card reconciliation, vendor invoice processing, and GL coding with accuracy
- Collaborate with Financial Aid, Admissions, and Academics to support student success and retention
- Maintain and monitor key performance indicators (e.g., book margins, exceptions, past-due reports), taking corrective action as needed
- Communicate directly with vendors to resolve order issues and invoice discrepancies
Financial Aid Manager
Cambridge College of Health and Technology
09.2021 - 01.2022
- Spearheaded process improvements that resulted in clearance of $1.65M in federal aid
- Ensured compliance with Federal (Title IV) and Veteran Affairs funding guidelines
- Managed diverse funding streams and ensured timely disbursements and institutional funding
Financial Aid Assistant Manager
The Los Angeles Film School
11.2020 - 08.2021
- Supervised a team of 12 remote financial aid advisors serving 3,600+ students
- Conducted training sessions, managed performance, and implemented compliance-focused solutions
- Led weekly virtual team meetings and conducted remote hiring interviews
Financial Aid Advisor
Concorde Career Institute
06.2018 - 08.2020
- Averaged a 99% file accuracy (Q4 FY20)
- Helped clear $500,000 in past due through coordinated outreach and documentation efforts
- Collaborated with the Admissions Department to expedite financial outcomes for new students
Education
Bachelor of Business Administration - Marketing and Accounting
Pontifical Catholic University of Puerto Rico
Ponce, PRTechnical Skills
- Accounts Receivable & Student Collections
- GL Coding
- Financial & Operational Reporting
- Compliance & Policy Alignment
- Cross-Functional Collaboration
- Book Margin Analysis
- Process Implementation
- Service-oriented communication
- Citrix
- Deadline Management
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
Timeline
Business Office Manager
Concorde Career Institute
02.2022 - Current
Financial Aid Manager
Cambridge College of Health and Technology
09.2021 - 01.2022
Financial Aid Assistant Manager
The Los Angeles Film School
11.2020 - 08.2021
Financial Aid Advisor
Concorde Career Institute
06.2018 - 08.2020
Bachelor of Business Administration - Marketing and Accounting
Pontifical Catholic University of Puerto Rico
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