Lizbeth Rodriguez
El Paso,Texas
Summary
Accomplished professional with expertise in case management and customer service. Proficient in policy interpretation and fluent in Spanish, facilitating effective communication. Successfully coordinated family reunifications and managed immigration inquiries, demonstrating strong organizational skills and attention to detail. Adept at using Microsoft Office Suite for efficient data management and document preparation.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
GDiT
El Paso, TX
08.2022 - Current
- Delivered comprehensive support to USCIS applicants through phone communications.
- Provided case status updates, processing times, and assistance with request submissions.
- Facilitated requests for rescheduling of Oath Ceremonies, Interviews, Biometrics appointments, and extensions.
Case Manager
CLJ Consulting and Contracting LLC
Fort Bliss, TX
05.2021 - 06.2022
- Conducted detainee intake interviews, informing individuals of legal rights and available services.
- Coordinated timely family reunification for children on-site to ensure appropriate care.
- Maintained accurate logs and filed reports according to DHS and ORR standards.
- Executed age determinations and age-out assessments to ensure compliance with regulations.
- Acted as point-of-contact for detainees seeking clarification on procedures and case management support.
- Identified cases needing mental health support, legal aid, and consular assistance, escalating as necessary.
Daycare Teacher
Central Baptist Church
Crestview, Florida
07.2017 - 11.2018
- Monitored children's behavior and provided guidance in a nurturing environment.
- Maintained a safe and clean classroom environment following health guidelines.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Children's Ministry Assistant
Woodlawn Baptist Church
Crestview, Florida
08.2015 - 11.2018
- Organized and taught in churches' Awana program while facilitating outreach efforts.
- Reported significant incidents per Woodlawn Baptist Church's policies and guidelines.
- Implemented safety training and protocols to enhance child protection measures.
- Collaborated with children's ministry leaders and care coordinators to ensure effective communication and organization.
Education
Bachelor of Science - Developmental Psychology
University of Phoenix
Tempe, AZ05-2027
Skills
- Case management
- Customer service
- Policy interpretation
- Microsoft Office Suite
- Typing 80 wpm
- Data management
- FLUENT IN [SPANISH]
- Policy analysis
- Immigration case file strategies
- Immigration inquiries
- Document preparation
- Schedule coordinating
- Data entry proficiency
Timeline
Customer Service Representative
GDiT
08.2022 - Current
Case Manager
CLJ Consulting and Contracting LLC
05.2021 - 06.2022
Daycare Teacher
Central Baptist Church
07.2017 - 11.2018
Children's Ministry Assistant
Woodlawn Baptist Church
08.2015 - 11.2018
Bachelor of Science - Developmental Psychology
University of Phoenix
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