Lizbeth Romo
Oakland,RI
Summary
Dynamic and detail-oriented professional, fluent in both English and Spanish, eager to contribute my skills and positive attitude to a forward-thinking organization in the medical field. Seeking a role where I can utilize my bilingual proficiency, meticulous attention to detail, and enthusiasm for growth to support patient care, enhance operational efficiency, and drive positive outcomes in healthcare.
Overview
12
12
years of professional experience
Work History
Driver Messenger / Crew Leader
Garda World
02.2016 - Current
- Facilitated timely and secure delivery of currency packages to banking institutions and small businesses, ensuring seamless transactions and customer satisfaction.
- Provided exceptional customer service while issuing and receiving confirmation receipts, maintaining meticulous records, and upholding strict adherence to security protocols.
Spanish Instructor
Dr. Herbert Guice Christian Academy
08.2015 - 06.2016
- Developed and implemented engaging lesson plans tailored to students' proficiency levels and learning styles.
- Facilitated interactive classroom activities and discussions to enhance language acquisition and cultural understanding.
- Collaborated with colleagues to align curriculum objectives.
- Participated in professional development activities to stay updated on best practices in language instruction.
Telephone Operator
New Connections
02.2012 - 10.2014
- Managed incoming calls from medical, dental, and private businesses, demonstrating professionalism and efficiency in handling a high volume of inquiries.
- Booked and canceled appointments accurately and promptly, utilizing scheduling software and maintaining meticulous records to ensure smooth coordination of appointments.
- Provided compassionate assistance in answering calls related to domestic violence and child abduction cases
- Maintained confidentiality and adhered to privacy regulations in handling sensitive information and records of callers.
Office Clerk
Walmart
03.2012 - 08.2014
- Managed inventory and procurement of office supplies, ensuring continuous availability of essential items to support daily operations.
- Receiving, screening, and routing incoming calls to appropriate personnel in a timely and professional manner.
- Supported office staff with various clerical duties, including data entry, photocopying, and mail distribution.
- Demonstrated strong attention to detail and organizational skills in managing office logistics and maintaining inventory records.
- Responded to inquiries from staff and visitors, delivering exceptional customer service and ensuring positive interactions.
Education
High School Diploma -
Oakland Military Institute
Oakland, CA06.2009
Skills
Bilingual
Microsoft Office (Word, Excel, Powerpoint, Outlook)
Detail Oriented
Organization
Excellent phone skills
Comprehension
References
Cindy Tunales - Travis Credit Union (925)834-8084
Rebecca Valdivia - Bank of America (925)405-7769
Herman Randy - Garda World (818)793-9960
Timeline
Driver Messenger / Crew Leader
Garda World
02.2016 - Current
Spanish Instructor
Dr. Herbert Guice Christian Academy
08.2015 - 06.2016
Office Clerk
Walmart
03.2012 - 08.2014
Telephone Operator
New Connections
02.2012 - 10.2014
High School Diploma -
Oakland Military Institute
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