Lizbeth Saenz Vallejo
Clovis,CA
Summary
Enthusiastic Senior Customer Service Representative with more than 20 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers, and building relationships with buyers. Exhibits strong command of the company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at a high level to consistently meet or exceed business quality and productivity standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Coordinator
Olam International
07.2015 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided. Increased efficiency and team productivity by promoting operational best practices.
- Responsible for the management and facilitation of customer orders, pricing, document requests, customer inquiries, complaints, and resolutions.
- Responsible for developing key relationships with customers and vendors to maintain and/or improve the competitive position within industries. Highly organized and self-starter with proven problem-solving and customer service skills.
- Responsible for communication with different internal departments to fulfill customer orders from production to delivery and collections.
- Extra tasks with the Finance and Collections departments to collect past due payments.
- Responsible for communication with Quality departments to resolve complaints.
Logistics and Sales Coordinator
S&W Seeds Company
01.2014 - 06.2015
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and delivered engaging sales presentations to convey product benefits.
- Implemented updated CRM systems and social media marketing strategies to streamline sales processes and optimize communication.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Customer Service Coordinator
Foster Farms
01.2013 - 01.2014
- Monitored daily sales performance and provided feedback to each team member.
- Improved productivity of the customer service team by leading training initiatives and revamping schedules.
- Provided exceptional support during peak periods, effectively managing high call volumes without compromising service quality.
- Facilitated regular team meetings to discuss challenges, successes, and strategies.
- Responsible for purchase orders from production to delivery to customers.
Education
Bachelor of Science - International Business
ITEMS Campus Morelos
Mexico12.2000
Skills
Professional Customer Service
Strong communication skill
Attention to detail
Sales Experience
Multi-tasking and team worker
SAP system
Certification
Reiki Master and meditation.
Hobbies
I am grateful for all the blessings in my life. I love learning and teaching about meditation, manifestation, and a holistic approach to healing.
I have a passion for traveling and learning about different cultures.
I am a mom and love spending time with family and my dog.
Languages
Spanish
Native or Bilingual
Timeline
Senior Customer Service Coordinator
Olam International
07.2015 - Current
Logistics and Sales Coordinator
S&W Seeds Company
01.2014 - 06.2015
Customer Service Coordinator
Foster Farms
01.2013 - 01.2014
Bachelor of Science - International Business
ITEMS Campus Morelos
Reiki Master and meditation.
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