Lizbeth Salinas
Yuma,AZ
Summary
Detail-oriented phlebotomy professional with experience in blood draw procedures and ongoing patient observation. Provided clear post-donation instructions to donors in accordance with HIPAA requirements. Supported efficient clinic operations through accurate specimen handling and respectful communication.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Phlebotomist
CSL Plasma
Yuma, AZ
05.2026 - Current
- Collected blood samples from donors following strict safety protocols.
- Monitored donor reactions during and after blood donation procedures to ensure safety and comfort.
- Educated donors on post-donation care and health guidelines to promote well-being and prevent complications.
- Adhered to regulatory compliance standards in all phlebotomy practices.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Documented patient information in an electronic medical records system to maintain accurate and accessible health records.
Customer Service Representative
Advanced Call Center Technologies LLC
San Luis , AZ
08.2023 - 02.2025
- Provided exceptional customer support through phone and chat interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Guided customers through product selection, ordering, billing, returns, exchanges, and technical support, ensuring satisfaction at every step.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged customers to discuss service upgrades, new offerings, and account modifications to enhance their experience.
- Developed strong relationships with customers by providing personalized assistance and support.
Secretary
Alexas LLC.
Yuma, Arizona
11.2019 - 01.2021
- Coordinated executive and staff calendars, scheduling meetings to optimize time management.
- Prepared correspondence and reports using Microsoft Office Suite.
- Processed invoices and monitored payments from vendors and clients to ensure timely transactions.
- Maintained accurate records of incoming and outgoing invoices for financial tracking.
- Processed credit card, wire transfer, and ACH payments.
- Entered procedure codes, diagnosis codes, and patient information into billing software to support invoicing and account management.
Education
Phlebotomy -
Arizona Western College
Yuma, AZ03-2025
GED -
Sanchez Charter School
Houston, TX06-2019
Computer Soft Skills -
Dia De La Mujer
Houston, TXSkills
- Blood collection
- Patient assessment
- Patient management
- Regulatory compliance
- Medical terminology
- Data entry accuracy
- Billing procedures
- Invoice processing
- Microsoft Office Suite
- Attention to detail
- Customer support
- Bilingual communication
Languages
Spanish
Native/ Bilingual
Certification
- NHA Certified Phlebotomist
Timeline
Phlebotomist
CSL Plasma
05.2026 - Current
Customer Service Representative
Advanced Call Center Technologies LLC
08.2023 - 02.2025
Secretary
Alexas LLC.
11.2019 - 01.2021
Phlebotomy -
Arizona Western College
GED -
Sanchez Charter School
Computer Soft Skills -
Dia De La Mujer