Lizbeth Sanchez
Long Beach,CA
Summary
Organized and dedicated Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Office Manager/ Administrative Support
Torrance Arts Academy
06.2018 - Current
- Provide administrative assistance to Executive director and school Manager
- Prepare and compile materials for special events and music/art projects
- Provide administrative support to all faculty and staff
- Provide training to all incoming faculty and office support, including but not limited to school policies and introduction to school and office software systems
- Managed and maintain calendar for office staff and director
- Produced reports, flyers, spreadsheets and memos for upcoming events and classes for art and music programs.
- Prepared, proofread and formatted correspondence
- Scheduled and coordinated meetings and tours for facility
- Received and processed payments for monthly tuitions and special events
- Create classes for private and group instruction in Jack Rabbit program for incoming students and staff.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Identified communication channels to set roadmap to distribute information.
Assistant Manager
Payless Shoe Source
09.2009 - 10.2017
- Excellent sales service to ensure high levels of customer satisfaction through 'SMILES' to drive sales
- Continuously met and exceeded weekly, monthly and quarterly goals
- Assisted over 50 customers daily and answered questions about sizing, merchandise and accessories
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences, responding to queries about products and purchases.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Operated POS and handled cash payments and credit card processing, refunds and exchanges
- Organized shelves and racks to maintain store appeal and promote specific merchandise
- Assisted with merchandise inventories with high accuracy
- Consistently requested by other stores within company district for outstanding customer service and leadership skills
- Brand Ambassador for Safety Shoe products, meeting with various businesses to introduce and educate about safety shoe products and increasing sales of Safety Shoe products by 55% in first quarter.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Graduate Certificate in Business Administration - Business Administration
Tseng College – School of Business, California State University, Northridge
Northridge, CA05.2021
Masters of Music - Vocal Arts
California State University, Northridge
Northridge, CA05.2017
Bachelor of Music - Music Performance
Chapman University
Orange, CA05.2013
Skills
- Workflow Coordination
- Data Inputting
- Documentation and Control
- Administrative Support
- Scheduling and Calendar Management
- Staff Training
- Event Coordination
- Microsoft Office Proficiency
- Organizational Skills
- Problem Solving
Certification
Executive Assistant Certification – International Council for Online Educational Standards (ICOES)
Languages
Spanish
Native or Bilingual
Timeline
Assistant Office Manager/ Administrative Support
Torrance Arts Academy
06.2018 - Current
Assistant Manager
Payless Shoe Source
09.2009 - 10.2017
Graduate Certificate in Business Administration - Business Administration
Tseng College – School of Business, California State University, Northridge
Masters of Music - Vocal Arts
California State University, Northridge
Bachelor of Music - Music Performance
Chapman University
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