Lizbeth Sandoval

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Maintain acceptable ACD (automated call distribution) call statistics
• Demonstrate proficiency and skill in call control and call steerage.
• Understand and take appropriate intervention for call queue management at an agent level.
• Accurately performs the transferring of customers to the appropriate areas.
• Accurately perform call distribution and effectively executes paging and messaging services
• Accurately perform data entry at time of call using appropriate call center software systems
• Effectively distributes patient email
• Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed
• Participates in department in-services and meetings
• Adheres to the policies and procedures of the organization and the call center
• Maintains confidentiality of all interactions
• Maintains a clean, efficient work area
• Becomes knowledgeable about call center office equipment
• Other duties as requested

• Accurately transcribed message details and promptly relayed to appropriate recipients.
• Completed connections between callers, departments and professionals.
• Answered up to 400 calls per day in fast-paced environment, transferring callers to appropriate personnel.
• Handled incoming calls with friendly and cheerful attitude for organization using 23-line system.
• Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
• Alerted staff of emergency information and general announcements using PA system.
• Developed and updated business phone directory to reflect current employees and other changes.
• Participated in emergency preparation meetings to understand crisis management procedures.
• Operated telephone switchboard of 100 employees and routed calls to the correct destination.
• Managed corporate phone services for bustling business with 100 employees by routing calls quickly and accurately.
• Conducted directory searches for employees and customers to locate phone numbers, business addresses and medical information.
• Paged employees over the PA system to ensure prompt connection with callers.
• Improved customer satisfaction by finding creative solutions to problems.
• Created agendas and communication materials for team meetings.
• Answered 5 calls per 5minutes to answer customer questions.
• Improved operations by working with team members and customers to find workable solutions.
• Recognized by management for providing exceptional customer service.
• Earned reputation for good attendance and hard work.

Load 5 trucks at a time and keep area clean

• Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
• Prepared drinks, ice cream and other special items to complete prepared food orders.
• Backed up front counter employees to maximize guest satisfaction with speedy service.
• Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
• Proactively checked headsets and replaced batteries prior to rush periods to maintain readiness.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Monitored and counted food stock and supplies to reorder on time.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
• Capitalized on slow periods to restock supplies, clean counters and remove trash.
• Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
• Kept drive-thru station well-stocked and organized to meet all customer needs.
• Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
• Organized food items on serving trays and in carry-out packages.
• Verified orders and bagged items for easy transport.

• Independently resolved customer concerns to correct problems and promote brand loyalty.
• Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
• Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
• Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
• Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
• Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.
• Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
• Maintained knowledge of new offerings and upsold promotional items and specials.
• Reported issues with customers and orders to supervisors.
• Verified orders and bagged items for easy transport.
• Kept customer and food preparation areas clean and well-organized for maximum efficiency.
• Delivered food within 4 minutes to meet quality and service standards.
• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
• Completed opening, closing and shift change tasks to promote store efficiency.
• Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.

• Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
• Greeted and encouraged feedback from customers, using feedback to implement positive changes within store.
• Oversaw daily workloads and workflow for smooth operations.
• Supervised and monitored team productivity by observing daily activities such as cleaning their work area, restocking, prep frozen food to make work easier.
• Delegated work assignments and prioritized tasks.

• Helped restaurant staff set up small and large events to coordinate smooth execution.
• Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
• Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
• Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
• Answered telephone to provide establishment information and take party reservations.
• Managed guest expectations by relaying information regarding hours, wait times and specials.
• Monitored dining area to assess server capacity and accurately estimate wait times.
• Helped to plan and execute parties for more than 7 guests, including coordinating menus and preparing tables.
• Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
• Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and answer service questions.
• Handled up to $100 of card and cash transactions daily, accurately keeping payment records and investigating irregularities.
• Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
• Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
• Answered customers' questions about hours, seating, current wait time and other information.
• Cleaned seating area and checked restrooms every 30 minutes.
• Tracked seated guests and available seating using 30 minute check.
• Assisted waiters by taking guests drink orders, special food requests and taking plates.
• Calculated charges, issued table checks and collected payments from customers.